Life New Business Operation Manager-Brighthouse Financial

  • Company: MetLife
  • Location: Charlotte, North Carolina
  • Posted: May 16, 2017
  • Reference ID: 57023-en_US

Job Location: United States : North Carolina : Charlotte  


In January 2016, MetLife announced a plan to pursue the separation of a substantial portion of its U.S. Retail segment. Once separated, the new business will be called Brighthouse Financial.


Brighthouse Financial will serve customers the way they want, need and deserve. It will focus on eliminating the complexity, confusion and cost that can get in the way of many Americans who are seeking financial security. We will bring products to the market that add value to our customers’ lives, and will be guided by a common set of values that focus on the customer and drive accountability.


Brighthouse Financial is seeking high-performing team members who are passionate about the company’s mission.  We are laser-focused on adding value to our customers and minimizing complexity in every decision and action. We are building high performing teams who set the bar high and hold each other accountable.


Candidates should embrace leading in a team based environment and collaborating with other leaders to help Brighthouse Financial successfully grow market share.  As a Life New Business Operations Manager you will be responsible for leading associates who complete the administrative processing and front line communications with advisors and our customers as they apply for a life insurance policy.  Your oversight includes ensuring that regulatory requirements are adhered to while providing our customers a world class service experience that is simple.



  • Hires, coaches, mentors and develops staff, including overseeing new employee onboarding and providing career development planning and opportunities
  • Empowers and leads employees to take responsibility for their productivity, quality, and goal accomplishment. Includes delegating responsibility and expecting accountability and regular feedback
  • Builds partnerships with internal and external business areas critical to the success of Life New Business new applications processing
  • Maintains extensive knowledge of application forms, procedures and workflow governing the processing of new life business while providing guidance and insight to their associates as they complete their daily job requirements
  • Maintains transparent communication. Appropriately communicates organization information through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal communication
  • Plans, evaluates, and improves the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output
  • Makes business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with departmental policies and procedures


  • 3 - 5 years of management experience in the Life Insurance or other Financial Services Industry preferred
  • Undergraduate degree preferred
  • Experience in leading customer service professionals
  • Excellent written and oral communication skills to communicate clearly and concisely by telephone and email. Strong listening skills to ensure understanding of associate and customer questions and concerns. Overall, ability to effectively communicate.
  • Ability to foster and develop successful professional relationships to elicit the trust and confidence of our customers and business partners
  • Works with a sense of accountability and ownership; results driven
  • Excellent people and process manager, open to direction and Collaborative work style
  • Easily adaptable to changes in business processes, work priorities and work environment


5% to 10%








Brighthouse Financial is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Brighthouse Financial's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.


Brighthouse Financial is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in order to complete an employment application, please contact our Employee Relations Department at 1-866-635-9230 or email All other unrelated inquires will not be acknowledged.


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