About TD Bank, America's Most Convenient Bank®
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US .
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com . Department Overview Mortgage Settlement Job Description The Loan Operations Representative IV performs various administrative tasks involved in servicing Loans. Job Requirements •Performs highly complex or non-routine administrative tasks exercising significant judgment and discretion in the performance of duties usually in support of a single unit or team within Loan Operations.
•Tasks are performed independently with limited supervision and review. Tasks may include research, processing incoming mail, Customer service and contact, and external agency contact. Provides information and procedural knowledge for less experienced staff.
•Performs research on suspicious items and reports findings to appropriate resource to help prevent fraudulent activities.
•Makes entries in general ledger related to paperwork and information processed.
•Approves and reviews general ledger entries and/or invoices for accuracy and completeness.
•Provides input and assistance to management in developing and maintaining budget.
•Identifies, audits, investigates, and rectifies departmental discrepancies.
•Reviews work and provides information and procedural knowledge to less experienced staff.
•Provides the primary leadership of a unit or team within Loan Operations including input to performance management, coaching, and guidance to team members.
•Responds to the most complex inquiries and issues from Customers and internal units. Researches information to provide responses and resolution.
•Contacts Customers to explain items affecting their accounts.
•Follows up with branches and other units to resolve discrepancies and Customer issues. Qualifications •High school diploma or GED
•3-5 years related experience
•Proven knowledge of Loan Operations policies and procedures as well as related agency regulations.
•Proven computer literacy and proficiency in common PC applications.
•Proven attention to detail and the ability to prioritize workload to meet unit objectives.
•Proven ability to provide guidance to others, clarifying complex policies and procedures and facilitating knowledge-sharing in the work group is required.
•Excellent interpersonal skills, as well as excellent written and verbal skills.
•Must possess strong analytical and administrative abilities. Hours 8-5 M-F Travel % Not Applicable Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.
If you have a disability that requires an accommodation to complete the application process, please e-mail TD Bank's HR Compliance Department at firstname.lastname@example.org. Please include your full name, contact information and details about your request within the e-mail.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
**Province/State (Primary) Maine City (Primary) Lewiston
A little about us:
TD Bank is creating and sustaining a diverse and inclusive workplace that reflects the people, cultures and languages of the communities we serve.