Logistics Account Specialist 1

  • Company: R R Donnelley
  • Location: Chicago, Illinois
  • Posted: December 01, 2016
  • Reference ID: 205563

Supports management, sales, scheduling, routing, and monitor freight movement to provide safe, on-time service and meet customer requirements.   Monitor the daily flow of goods and make corrections/modifications to shipping plans when there are changes to customer requirements, delays in manufacturing, equipment failures etc.  Answer inbound calls and respond to questions/issues from customers, vendors and assigned manufacturing plants.  


Work assignments are often routine but on occasion may be non-routine and require some deviation from accepted practice and procedures to complete. Assignments are given in terms of subject area concerned, with specific objectives and possible problems identified. Follow guidelines which may include company and/or departmental policies and procedures, and rules and regulations that are well established but may require some deviation from normal operating procedures when completing more unique assignments

Work is typically performed under minimal daily supervision, receiving guidance from manager/supervisor about the work that needs to be completed. Able to exercise high level of discretion and latitude in completing tasks.


  • Encourage and foster profitable growth and customer retention by developing excellent customer relationships throughout their area of assignment.
  • Ensure the coverage of available freight through communication with the appropriate truckload department employee.
  • Monitor freight movement to provide safe, on-time service and meet customer requirements.
  • Facilitates communication among management, sales, and truckload team to increase customer satisfaction
  • Performs other related duties and participates in special projects as assigned.
  • Establishes and promotes excellent customer relations

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