Logistics Clerk
Los Angeles , California
November 20, 2017

The Air Freight Product Agent will be the primary customer contact for all operational and day-to-day inquiries. Coordinates air freight product shipments ensuring that service commitments are achieved and maintained in accordance with client requirements and company objectives. Serves as liaison among customers, vendors, and government agencies. ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible to ensure product operations are compliant to internal policies and external government regulations. Coordinate air freight product operation from A to Z. Input data, file and process documentation. Checks clients' credit status prior to arranging transportation. Assist and maintain service relations with clients and other offices. Provide quality customer service to all vendors, shippers and agents in order to facilitate the required objectives and provide customers with daily updates. Responsible to professionally support customer escalations in conjunction with Product Manager, and/or Sales. Keeps clients informed and maintains knowledge of market trends and changes in service options. Ensures clients, partners or other required parties are kept fully informed of transport arrangements and status on regular basis from A to Z. Ensures invoicing of rendered services is completed accurately and in a time frame consistent with company policy. Receives rate requests. Prepares and issues rate quotations externally and internally as required. Process reports and establish competency with the internet, and basic software programs. Performs other duties as assigned

A little about us:
Founded in 1948, Robert Half (NYSE: RHI) is the world's first and largest specialized staffing services firm.

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