Loss Drafts Specialist
Location: Springfield, Ohio
Posted: December 10, 2016
Reference ID: 974048099
Adecco is currently recruiting for immediate consideration LOSS DRAFT SPECIALISTS for one of the country's largest insurance providers of hazard insurance.
Please contact the Springfield office at 937.356.6990 for immediate consideration.
*Follows standard procedural guidelines for performing tasks.
*Responsible for performing loss draft and property damage requirements including processing checks, processing documents, ordering and reviewing inspections, working loss drafts queues, and evaluating exceptions.
*The specialist responds to written and verbal customer requests, inquiries, and complaints in a timely and professional manner.
*Provides assistance and back up as needed to meet client requirements and SLA's.
*Handles other duties/projects based on business needs.
MAJOR AREAS OF ACCOUNTABILITY:
*Works under immediate supervision.
*Initially tasks are basic and routine, more experienced associates will perform tasks that are moderate in complexity and often non-routine.
*Initially works in a single client /functional environment due to limited knowledge and skill set. More experienced associates will work in a multi-client or multi-functional environment.
*Researches items received via faxes, reports, tasks/client referrals, correspondence, and refund/return checks. • Makes appropriate telephone calls to resolve issue.
*Follows client's standard policies and procedures as a guide for accurately applying loss drafts processes and resolving customer inquiries.
*At the direction of management, will handle some customer service calls and other temporary assignments. Such assignments may be made with short notice and last for an indefinite period of time.
Responds to various client / customer loss draft requests.
Works efficiently in client and company proprietary applications. • Demonstrates solid technical knowledge and quality performance.
Meets behavioral expectations: attendance, teamwork, and organizational contributions.