This position directly assists in the safety and protection of CVS Health Inc. assets within assigned stores, including customers, employees, merchandise, and store property. This position is familiar with CVS Health Inc., local criminal law, covert surveillance principles,covert customer service methods,digital and traditional VCR video surveillance systems.
This position communicates closely with Store Management, District Managers, Regional Loss Prevention Managers, and Organized Retail Crime Field Managers. This position reports directly to a Regional Loss Prevention Manager, and regularly to Store Management and District ManagersRequired Qualifications:
Job Description: Monitors assigned stores for activity that threatens the safety of employees and customers. Monitors assigned stores for activity that causes the loss of CVS Health Inc. assets. Monitors status of store CCTV surveillance systems and reports when issues occur with the systems. Safely conducts no-forced apprehensions of suspects when circumstances fall within CVS Policy and laws. Safely conducts recovery of any inventory/ merchandise/property when circumstances do not allow for an apprehension. Writes and files reports of apprehension, significant events, and weekly activities. Must communicate well with local law enforcement and prosecutors to better aid in the arrest/ prosecution of suspects conducting criminal activities in stores. Attend and testifies in court hearings/cases involving defendants arrested for criminal activities.Preferred Qualifications:
Flexibility in schedule times and schedule locations to meet shifting theft patterns. Ability to clearly understand local criminal laws regarding theft, fraud,trespass,assault and use-of-force. Ability to quickly and continually evaluate circumstances for breaches in safety, policy, laws and and to continually react professionally and safely to those circumstances. Ability to maintain self-discipline and self management when not directly supervised. ability to take responsibility for all self actions, regardless of the source, events, outcomes and consequences. The ideal candidate will possess a passion for shrink reduction tempered with a clear thought process. Must have the ability to apply that passion constructively and professionally. MUST have a minimum of 2 years experience in Loss Prevention involving the apprehension and detention of shoplifters. Excellent oral and written communication skills with the ability to communicate with all levels of the store and field teams to achieve set goals.Education:
Verifiable High School diploma or GED is required.Business Overview:
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW
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For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/