Robert Half Technology is seeking a skilled Desktop Support Technician in Beverly Hills, California! Desktop Support Technician responsibilities include: Providing level 2 and 3 support to internal users via phone, remote control tools and email for a wide range of hardware and software technology issues in a high volume, fast paced environment. Conduct Initial triage of incoming end-user computer issues and problems. Requires quick problem/issue identification. Formally document all problem tickets per a predefined, standardized process. Accept responsibility/ownership for all assigned problem tickets from creation to resolution or to the point of escalation.