Major Incident Manager
Richmond , Virginia
October 20, 2017
TEKsystems is currently seeking an experienced Major Incident Director to support a large health insurance client based in Richmond, VA. This person will be responsible for managing large bridge calls to address high severity network infrastructure incidents. This person will ideally come from an incident management or management background. This is a great opportunity to integrate into a large Fortune 500 organization.

Summary: Responsible for incident avoidance and business recovery through extensive partnering with the business and working with cross-functional teams to create simplified triage plans that isolate root causes within very complex IT systems. Primary duties may include, but are not limited to: Lead resources to ensure that IT is in compliance with system and network service level agreements. Direct cross-functional teams to determine root cause of incidents and acquisition of resources to execute solutions. Using data, processes major incidents and makes assessments using deductive techniques to determine risk and cost to business. Manages internal resources and vendors to communicate and execute triage strategic recovery plans while ensuring minimal possible impact to business.

About TEKsystems:

Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email for other accommodation options.

A little about us:
TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.

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