Management Information Business Analyst

  • Company: American Express Global Business Travel
  • Location: New York, New York
  • Posted: March 21, 2017
  • Reference ID: 2089519401
This position will be located onsite at the client premises at 750 Seventh Avenue, NYC, N.Y.

This data centric role, focusing on a dedicated global client, will be responsible for supporting a suite of business travel reporting tools and products to produce executive level presentations which will drive improved customer satisfaction. Demonstrating strong business acumen and technical skills, the candidate will support a highly visible global client. This role will require high levels of collaboration between client management and service delivery, as well as direct interaction with the client contacts.

Roles & Responsibilities:
  • Perform data analysis and provide consultation and insight across global travel data
  • Execute on the tasks to support the day to day management of travel business intelligence products which include @Work, iBank, and client-specific reporting tools as well as Data Files and Benchmarking
  • Create and manage report development project plans and technical documentation
  • Assist and provide guidance to requestors on creating requirements documentation; attend conference calls with internal and external clients to provide consultation and insight report on development and MI product capabilities
  • Proactively anticipate any project risks and issues and ensure adequate mitigation efforts are put in place to make sure overall delivery is not compromised
  • Manage multiple projects at one time along with day to day, business-as-usual tasks
  • Deliver technical solutions in an understandable manner to non-technical users with both oral and written communications; create and manage communications
  • Analyze data for trends, troubleshoot and resolve issues
  • Create, maintain and alter MS Access queries and reports in MS Access and Microsoft Excel; write SQL queries and manipulating large amounts of data


  • Strong expertise in end to end travel processes & applications
  • Solid (2+ years) experience in a business analyst role that requires a consultative approach
  • Familiarity with Big Data, predictive modeling and visualization
  • Great data analysis background needed to integrate data, correlate, and find data trends; must be very analytical
  • Advanced knowledge of Microsoft Excel and Access; ability to create, maintain, and alter Access queries and reports
  • Experience in writing SQL queries and manipulating large amounts of data
  • Must be technically savvy including strong use of web based applications, databases, and reporting applications
  • Working knowledge/experience in Business Intelligence products and tools Strong collaboration & relationship building skills in a fast-paced changing environment, with a focus on measurable results
  • Proven project management skills and experience in managing several projects simultaneously
  • Experience creating business requirements
  • Exceptional communication skills (both written and oral); must be able to deliver technical solutions in an understandable manner to non-technical users
  • High level of technical aptitude
  • Highly organized and detail oriented


United States>New York>Virtual Location

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