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SecureWorks is a global leader in providing intelligence-driven information security solutions. We play an important role, as no organization in the world is immune from cyber attacks and the nature of the attack is changing every day. Internet security is a problem that will never be solved. Unlike point products that address a specific technology issue, we attack the problem holistically by analyzing threat actor tactics, techniques and procedures, and develop solutions using best-of-breed technologies to protect our clients. We are one of the best in the world at understanding the threat.
In short, we give our clients an early warning capability. SecureWorks was founded in 1999 and headquartered in Atlanta, Ga., with offices in all the major security markets around the globe. We have more than 2,000 team members, and partner with more than 4,200 clients in 59 countries to keep the bad guys out of their networks. We've been consistently recognized by industry analysts, readers polls and as a leader in the Gartner Magic Quadrant for managed security services, worldwide.
This is a management position with high visibility and significant responsibility supporting a large enterprise clients receiving SecureWorks Managed Security Services. This individual is responsible for providing management, leadership, and mentorship to technical and non-technical personnel within an Operations environment as they support clients with any of their service requests related to the management and monitoring of security technology such as Juniper, Checkpoint, and Fortinet. In addition to supporting all aspects of operational support this individual will also be responsible for supporting all administrative tasks related to supporting internal reporting employees which include, but are not limited to, annual performance reviews, compiling budgets and managing to those budgets, building and supporting service performance metrics, and developing a career growth path.
-Plan, organize, and maintain an effective Security Operations Center composed of qualified personnel properly trained in their respective jobs to ensure reliability of disparate client security devices
-Hire and lead Security Operations Center personnel including providing performance reviews, real-time feedback, and assisting in career planning and promotional opportunities
-Maintain a high level of client satisfaction
-Establish and maintain metrics that help provide assistance with managing to a high level of productivity, supportability, and operational readiness
-Ensure short-term client support objectives are met while supporting long-term corporate/departmental goals and strategies
-Quickly spot problematic trends and take proactive steps to mitigate impact to clients
-Organize processes internally within the SOC for all clients
-Participate in company planning in such matters as newly supported offering technologies, infrastructure enhancements, international operations, budgeting, and change management controls
-Energetically and proactively participate in client escalation calls
-Manage, participate in, or directly work on any additional projects, assignments, or initiatives assigned by management.
-Provide on-call support for Operations
As a managed security provider, SecureWorks expects its employees to understand and apply commonly known security practices and possess a working knowledge of applicable industry controls such as NIST 800-53. Employees will be expected to acknowledge their security responsibilities in writing prior to gaining access to company systems. Employees will be required to maintain a working knowledge of local security policies and execute general controls as assigned.
-Bachelors Degree in related field and/or 7+ years network/security architecture or operations experience
-Experience managing operations teams within calling center environment
-Experience designing, implementing, and maintaining large scale networks
-Experience in network and system troubleshooting, monitoring tools, alarm conditions, and escalation processes and procedures
-Experience in capacity planning staffing to cover a 7x24 operation
-Experience with troubleshooting/supporting security device technologies such as Juniper FW, Checkpoint FW, Fortinet FW, Web Application FW, Tippingpoint IDS, etc.
-Excellent client relations, people management, and technical leadership skills
-Excellent written and verbal communication skills
-Being able to work in a high pressure, fast paced environment with rapidly shifting priorities
Secureworks (A Dell Technologies Company) is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Secureworks here .
Job Family: Information Technology
Job ID: R02000
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