At HomeDepot.com, our award-winning e-Commerce team is blazing a trail of retail shopping innovation by leveraging cutting-edge technology with our 2,200+ store locations and a relentless focus on customer service. We have been named one of the world's most innovative companies and we are on a mission to provide the best interconnected shopping experience to our consumers. To do so, we need more dreamers, innovators and big thinkers passionate about re-imagining the future of retail. Interested in making history with us? If so, apply today to experience what it’s like to be a part of our HomeDepot.com team. Who knows? Your next big idea may just change the future of retail!
The Manager Brand Advocate will coach and mentor a team of direct reports responsible for partnering with strategic suppliers to drive a best-in-class online customer retail experience. The team will be responsible for enhancing online presence at an item level and building strong business relationships with suppliers to improve conversion, drive online traffic, and grow sales. The team will also be responsible for understanding customer behavior, building strategic plans and leading presentations with supplier and merchandising partners to gain alignment on planned initiatives. In support of The Home Depot omnichannel retail strategy, this role will frequently partner with cross-functional groups (i.e., Merchandising, IT/Web Operations, Digital Marketing, Product Management, User Experience) to identify process improvement opportunities that will optimize effectiveness leading to brand renewal and growth.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
- 45% - Develop and manage a team who will build plans to improve the online customer experience and identify opportunities to drive online growth for key suppliers. Ensure team is trained and executing on content optimization, providing supplier support, and project planning.
- 20% - Translate business goals into program strategic initiatives. Assess customer behavior for consideration in upcoming projects via data analysis (e.g., click-through, surveys, heat maps). Identify program growth opportunities, build brand awareness and pitch new business for the program. Uncover process improvement opportunities.
- 20% - Partner with vendors and cross-functional teams (i.e., Merchandising, IT/Web Operations, Digital Marketing, Product Management, User Experience) to build, implement, and evaluate processes to create program efficiencies. Ensure strong supplier and merchandising relationships are cultivated and maintained.
- 15% - Assign project duties to team members and continuously assess project progress from start to finish through weekly meetings to ensure program deliverables are met. Responsible for budgeting and resource management to ensure program execution is on time and within budget.
NATURE AND SCOPE
This position reports to Sr Mgr Brand Advocate.
This position has 5-6 direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel less than 10% of the time.
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 5 years
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Experience in Vendor Management Systems, Digital Marketing, Ecommerce, and Merchandising
High proficiency in Excel and PowerPoint
Experience with SQL and Adobe products (i.e., Adobe Analytics & Workspace) highly preferred
Technical aptitude and agility to learn database systems and web-based platforms (i.e., JMP/SAS, BrightEdge, Google AdWords)
Proven record of having worked with major consumer brands and knowing how to support/differentiate them in the digital space
Knowledge, Skills, Abilities and Competencies:Understanding of basic corporate financial practices
Well-developed and professional presentation and communication skills
Ability to maintain composure and productivity in a dynamic environment
Ability to approach problems systematically, researching all alternatives and making appropriate recommendations
Ability to be deadline oriented with long and short-term projects
Experience in building teams and identifying top talent
Experience in navigating difficult conversations
We recognize that military members are adept, motivated and hardworking. That’s why we made a commitment in 2012 to hire 55,000 veterans in 5 years!