Manager - Business Instruction

  • Company: MetLife
  • Location: Tampa, Florida
  • Posted: June 06, 2017
  • Reference ID: 62722-en_US

Job Location: United States : Florida : Tampa  



Provides overall management to the business instruction function and provides leadership and direction to staff of professional instructors. Builds partnerships with business leaders in operational line management and external vendors. Acts as subject matter experts in business operational procedures, transactions, or applications used in sales offices. Manages medium to large-scale projects from inception with business partners to the final implementation rollout to the administrative processing offices or sales offices. Manages the process of assessing the effectiveness of instructional staff, materials, and programs to ensure business goals are met. Builds relationships with line management partners to develop and implement strategic business solutions.




  • Manages a staff responsible for various aspects of business instruction to enhance service quality, production volume, and to facilitate the ease of doing business for sales producers.
  • Partners with operational line management to review their training needs, and then prioritizes and allocates training resources accordingly.
  • Ensures that instructors are trained in adult learning concepts, presentation skills, new instruction techniques, and technologies.
  • Act as subject matter expert in overall training and implementation processes; resolves questions or issues escalated from staff members; may facilitate advanced or complex instructional sessions.
  • Participates in cross-functional teams to ensure that training and instructional needs are addressed.
  • Makes recommendations to business partners for systems enhancements, training needs, and overall process improvements.
  • Ensures that the process for updating and maintaining procedures, databases, and print materials remains current. Has budgetary responsibilities.
  • Performs other related duties as assigned or required.




  • High School Diploma.



  • . 5-7+ yrs. relevant business instruction experience with business products and 3- 5+ years managing in a people capacity.
  • Bachelor degree preferred.



    Global Technology & Operations





    “At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 62722 

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