Manager, Client Acquisition

  • Company: MetLife
  • Location: Aurora, Illinois
  • Posted: December 20, 2016
  • Reference ID: 35521-en_US

Job Location: United States : Illinois : Aurora  



At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities.  Global Operations (Global Ops) focuses on creating positive experiences for MetLife customers and helping the company make the best use of its global resources. Global Ops includes over 11,200 associates across all of MetLife’s markets who are responsible for core insurance capabilities, including new business and underwriting, claims, policy administration, contact centers, and billing/remittance.



  • Reviews sold plan and project timelines with Sales; identifies any non-standard provisions or services that may impact cost or company's ability to meet and exceed customer expectations.
  • Conducts implementation meetings with customers and intermediaries to set expectations and finalize project plan; negotiates plan design features and administrative services.
  • Leads and coordinates all case implementation-related activities throughout the organization including Sales, Administration, IT, etc.
  • Conducts periodic meetings internally to review progress and resolve issues; monitors progress against project plan.
  • Prepares, orders, and ships appropriate communication materials to customers. Acts as a consultant to sales staff with respect to the implementation process; recommends sales lead times based on plan-specific information. Participates in client meetings and internal meetings.
  • Full people management responsibilities, including hiring, firing, promotions, performance and compensation management, and training and development.





  • 8+ years experience in implementation and or acquisition, with at least 2 years of leading people
  • Bachelor’s Degree 
  • Insurance industry experience preferred
  • Ability to handle multiple tasks and deadlines
  • Excellent oral, written and interpersonal communication skills, strong analytical and problem solving skills. 
  • Ability to modify and develop procedures and policies to meet reporting needs/requirements.
  • Strong leadership skills including ability and willingness to provide honest feedback




Global Operations





At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 35521 

Share this Job