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Job Description Summary
The Biller Solutions Business Unit at Fiserv is looking for a Manager of Payment Operations, in Alpharetta, GA. The Manager will report to the Director of Payment Operations and working closely with other direct reports will be responsible for the day to day support of the BillMatrix Next overall production environment, incoming Incidents and Service Requests.
BillMatrix Next is the exciting new strategic application that will manage bill pay solutions as well as other critical path strategic needs of the Biller Solutions Business Unit.
The Payment Operations team owns and manages all client facing environments and not only manages client reported issues and requests but also monitoring, capacity planning, and overall environment health. The team works closely with the development team, client implementations, ETG (Enterprise Technology Group), as well as Call Center Management and Representatives. While the duties, at times, can be challenging, the position is a pivotal one for the Payment Operations team. The successful candidate will lead a large team of progressive thinking individuals who aren’t afraid to do things the right way as opposed to just doing work the same way and getting the same, not always positive results. The team recently introduced a new operating model and the incoming manager will be required to own and manage that that model and be a champion of it.
The position calls for a high energy, quick thinking manager who has managed both production support and people. We are a 24/7 operation and it is critical that anyone applying for this position understands this and are willing and able to be on call, get pulled into issues when not officially on call, motivate their team, and understand the needs of our Clients and their customers and prioritize work accordingly.
Responsibilities include, but not limited to: establishing the support process and spearheading day-to-day issue resolution and escalations related to the Portal Applications, managing incidents to resolution; requests for various services and operational readiness of new system functionality being delivered. The role will also be responsible for mentoring and helping the team establish best practices.
Essential Job Responsibilities:
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.
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