Manager - Clinical

  • Company: MetLife
  • Location: Oriskany, New York
  • Posted: March 07, 2017
  • Reference ID: 47082-en_US

Job Location: United States : New York : Oriskany  Alternate Job Location : United States : Connecticut : Bloomfield  


This role can be located in Oriskany, NY, Bloomfield, CT, Marlborough, MA, Tampa, FL or another location



Responsible for leading organization of approximately 100 professional associates across 4 sites with full people management responsibilities, including hiring, firing, promotions, performance and compensation management, training and development and holds others accountable for developing people and results.



  • Assists the Director-Clinical Review with the management of the Clinical and RTW process and daily operation.
  • Assists with the resolution of escalated claim issues including state insurance complaints and presidential complaints.
  • Responsible for articulating clinical strategy and providing direction to both clinical staff and organization as a whole.
  • Holds Clinical Unit Leaders accountable to ensure compliance with operational standards.
  • Understands and articulates financial impact with respect to claims management, resource utilization, staffing, productivity, quality, inventory, process design and controls, service, and expense management.
  • Develop and implement as well as update and maintain Quality Improvement processes within the clinical organization for all aspects of the clinical process.
  • Leads team members to resolve complex or highly escalated clinical management issues.
  • Assesses business solutions and process improvements, obtains resources to implement improvements.



  • Full people management responsibility, including hiring, firing, promotions, performance and compensation management, and training and development.
  • 8+ yrs. relevant experience preferred.


Up to 25%


Global Technology & Operations




“At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 47082 

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