Role will have direct responsibility to lead, manage and develop a team of Concierge to drive retention among attendees, helping them derive the best value from the conference and drive exhibitor retention through facilitated exhibitor meetings.
•Establish an expanded Concierge group by successfully identifying, hiring and developing the Concierge role.
•Understand, conceptualize and implement framework and processes to guide a team effectively.
•Lead, influence and identify practices to guide the team to develop new and/or improved processes
•Continuously seek feedback to further improve deliverables. Provide constructive feedback to team members.
•Ensure ongoing evaluation and reflection to identify opportunities for improvement to promote agility and continue to provide high quality service.
•Provide Concierge services directly to attendees as an individual contributor in addition to manager responsibilities.
•Promote and expand the reach of concierge service through communications and marketing.
•Build relationship across various Gartner business partners and leverage these relationships to educate the team on the value of the program, encouraging utilization of the program.
•Improve data management to better track attendee demographics, attendee satisfaction.
•A minimum of 3 prior years of management experience with demonstrated ability to manage and grow a team.
•At least 1-3 year experience in the events industry
•Customer service experience
•Familiarity with IT / Technology preferred
•Demonstrated business acumen
•A track record of performance excellence meeting targets and objectives
•Excellent management skills with proven ability to identify, recruit, develop and retain top talent.
•Thought leadership skills with the ability to partner with the business to deliver high quality service and results.
•Strong business operations, project management, initiative, problem solving, time management, prioritization, analytical & organizational skills.
•Strong communications and presentations skills are required to interact with all levels of management.
•Proven ability to interact effectively with clients in customer service/relationship/management role
•Proven ability to manage multiple tasks
Job ID 00015460
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