The Verizon Fios Digital team is undergoing a major transformation, paving the way towards an industry leading customer centric strategy focused on rapidly evolving our business for a digital-first future. Our organization is uniquely positioned to impact the end to end customer journey. We are laser focused on disrupting the status quo and delivering seamless, meaningful experiences to millions of consumers.
We are seeking strategic thinkers, thought leaders, and highly motivated risk takers who are not afraid to innovate around our customer’s needs, drive business objectives and maximize technology capabilities. You will play a part in re-defining our path in the digital age.
Currently we are seeking a candidate to drive existing customer sales and revenue accretion for customers looking to upgrade, right size or renew their services. The candidate will be responsible for monitoring the Digital sales performance, determine drivers of change, and facilitate opportunities to grow based upon the data. Though focused primarily on growth through Digital interactions, this role will also interface with other stakeholders responsible for growth in other strategic sales channels like Retail and Door-to-Door. The ideal candidate will help build the future of the Fios business, including developing the process, framework and strategy to help this newly formed organization meet its overall objectives and goals. This is a unique role to work within a dynamic group that is defining the future of CX inside of a Fortune 15 business.
This position will have several major functions. These functions include, but are not limited to:
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