Manager Expert Services | Seattle
Posted: October 05, 2016
Reference ID: 1600139E
As a leader within the Expert Services organization, you are responsible for ensuring that a quality, integrated software solution is delivered in a timely manner, at budget, and to our client*s satisfaction. This involves working closely with the client to understand and manage their expectations, as well as working closely with Oracle and third-party vendors to ensure delivery. Establish vision for Creative/Campaign Services that will align with product and industry trends.
Serves in a first line management role. Plans, organizes, directs and controls the work activities and staff of an Expert Services practice. Supports Sales efforts involving delivery from his/her Service Line. Manages client relationships and is responsible for the quality of Expert services delivered by his/her service line. Can lead the design, develop, test, and launch complex email campaigns and interactive programs using the Interact platform on-time, on-budget, and without an errors. Gather, manage, and execute client specifications. Review project requests from clients to determine how to implement using established processes and best practices, or scope production specifications for custom projects. Design and deliver internal/external training. Demonstrate leadership and mentor other members. Handle client escalations. Manage team of expert resources by allocating resources, forecasting, hiring, reviewing quality reports, and ensure development/training for team. Represents development organization at client meetings and presentations. Develop and publish code standards and train cross-functional teams.
5 years of professional experience. 1-3 years Management experience in a Software Development organization preferred. Excellent presentation skills. Excellent written and oral communication.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.