Manager, Global Market Research & Insights
Posted: April 15, 2017
Reference ID: 110044055
Common Purpose, Uncommon Opportunity. Everyone at
Visa works with one goal in mind making sure that Visa is the best way to pay
and be paid, for everyone everywhere. This is our global vision and the
common purpose that unites the entire Visa team. As a global payments
technology company, tech is at the heart of what we do. CyberSource, a Visa
company, has been and continues to be a pioneer within the e-Commerce Payment
Management world. Our VisaNet network is capable of handling over 65,000
transaction messages per second for people and businesses around the world,
enabling them to use digital currency instead of cash and checks.
We are also global advocates for financial inclusion, working with partners around the
world to help those who lack access to financial services join the global
economy. Visa's sponsorships, including the Olympics and FIFA, World Cup,
celebrate teamwork, diversity, and excellence throughout the world. If you have
a passion to make a difference in the lives of people around the world, Visa
offers an uncommon opportunity to build a strong, thriving career. Visa
is fueled by our team of talented employees who continuously raise the bar on
delivering the convenience and security of digital currency to people all over
the world. Join our team and find out how Visa is everywhere you want to
Visa will consider for employment qualified applicants with
criminal histories in a manner consistent with the requirements of Article 49 of
the San Francisco Police Code.
Do you have a passion for crafting and delivering amazing insights that produce business results? Do you seek out challenging work that will flex your intellectual muscles? If you do and you like to collaborate with similar minded people, the Global Market Research & Insights team has an exciting opportunity for you to use your skills to uncover consumer insights about our brand, advertising and consumer payment habits and practices that will provide positive impact and momentum for our company and brand.
Be a critical member of the consumer tracking center of expertise that supports Visa's global marketing and communications organization, reporting to a senior director who leads the consumer tracking center of expertise globally. The position will be based at Visa's headquarters in Foster City, California.
Partner with our market research agencies and monitor quality, performance and delivery of key commitments, manage budgets and timelines
Build innovative new approaches to evolve our consumer tracking to ensure it remains leading edge
Facilitate ongoing communication between regional insight leads to coordinate insight sharing and identify opportunities for synergy and best practices
Extract actionable business insights from voice of the consumer data identifying trends and anomalies and build deliverables that clearly communicate the findings and recommendations
Find opportunities to create and automate repeatable analyses or build self-service tools for business users
Perform other tasks on sample and quota management, surveys and change control logs, data governance, system infrastructure, analytics tool evaluation, and other cross team functions, on an as-needed basis
Create, propose and implement high-impact program improvement recommendations
Build and maintain relationships with internal business partners, including marketing, communications, sales, and product innovation
Prior market research and insights experience is required. Experience in business analytics, measurements, SAS, SPSS, SQL, Tableau or R preferred. We are looking for a strong analytic, project manager who is looking for their next opportunity to grow and develop their skills further.
The successful candidate will have:
Bachelor's degree in Consumer Behavior, Psychology, Marketing, or Statistics required; MMR or MBA a plus
4 - 9 years' experience managing primary quantitative and qualitative market research at a large global organization or with a leading, global respected market research agency.
Experience managing large market research tracking programs.
Foundational understanding of branding, advertising (traditional and digital), marketing concepts and strategy a plus; Background in payments, financial institutions or consumer lending a plus
Intellectually curious and analytically rigorous, strong attention to detail, a sense of urgency, a proactive approach, Excel and PowerPoint power user; strong planner and problem solver; Must display strong written and verbal communication and presentation skills, including the ability to translate analyses into easily digestible stories for senior management consumption; Must be fluent in English
This is a unique opportunity to influence and shape the future of Visa through value add insights about our brand, advertising and client relationships and will provide you an opportunity to gain in-depth knowledge of the payments industry. Come join our challenging, dynamic environment where you will have the opportunity to work with some of the most talented research and marketing professionals in the industry.
All your information will be kept confidential according to EEO guidelines.