Manager, Graphic Design and Desktop Publishing*

  • Company: R R Donnelley
  • Location: New York, New York
  • Posted: December 07, 2016
  • Reference ID: 205642

The Manager is a member of the onsite RR Donnelley team delivering exceptional customer service at our client location.  Responsibilities include day-to-day creative and operational management of a team of Operations Supervisors who are responsible for the Content Strategy, Proofreading, Desktop Publishing and Digital Presentations team. The ideal candidate should understand print, electronic and web production using the desktop publishing software packages available.

He/She should be a dynamic designer as well as an excellent operational manager who can guide his team from a creative and technical perspective but also oversee the production process and monitor key performance indicators and metrics.

The Manager will be involved in the technical and graphical aspects, not just from a design point of view, but also from an operational aspect in terms on monitoring volumes, delivery time, metrics, costs, origin of projects etc… and communicating this data back to Senior Management on a monthly and quarterly basis or as requested.

The Manager will be involved in the technical side of the electronic or print production and will ensure that jobs are produced excellently from start to finish, communicating pro-actively with all required parties.

He/She will work closely and collaborate with other internal design teams, art directors, and production teams to see complex jobs through final delivery to clients.

The ideal candidate will manage the budget and timelines associated with all assignments and must be confident in presenting design products to senior end-users and clients. He/She will also collaborate with other internal design teams and be will be responsible for the quality control of high profile production job


  • Ensure team provides outstanding service to client, while building strong customer relationships
  • Create an environment conducive to service expansions and new business opportunities
  • Maximize profitability through the effective utilization of labor and resources
  • Produce required reports on schedule
  • Coordinate workflow within the team, prioritizing jobs and delegating duties to Supervisors
  • Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines
  • Train new employees on policies and procedures
  • Communicate with manager and client on job or deadline issues
  • Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning
  • Manage and increase the effectiveness and efficiency of Support Services (HR), through improvements as well as coordination and communication between support and business functions
  • Play a significant role in long-term planning, including an initiative geared toward operational excellence
  • Oversee overall financial management, planning, systems and controls
  • Supervise and coach Operations Supervisors on a weekly basis




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