Manager, Incident Management
Dublin , Ohio
November 23, 2017
Position Description

Find Your Forward as a Manager, Incident Management at Fiserv, a FORTUNE™ 500 member, and join the industry leader in financial services technology. With more than 22,000 associates around the world, we’re pushing the boundaries of what’s possible in financial services with deep expertise and a commitment to innovation. We support our team with a collaborative work environment that values leadership and new ideas. Members of our team thrive on this environment to build the solutions that power more than 13,000 banks and businesses worldwide.

In this role, you’ll help build the technology responsible for our core services. Your work will influence the success of companies across the world. Members of our Technology team are experts in the field, working to evaluate and improve today’s systems while building tomorrow’s. 

About the Role:

The Manager of Data Loss Prevention (DLP) will primarily act as the liaison between Enterprise Risk & Resilience (ER&R) and Human Resources (HR) for DLP, Malware, and Forensics cases. They will partner with management, HR, and Legal to create and deploy a fair and consistent investigative process that will drive efficiency involving only necessary parties without compromising the associate experience. They will also work with a dedicated Incident Management Specialist to manage the DLP workload for the enterprise.

About our Business:

Enterprise Risk & Resilience (ER&R) is responsible for Fiserv’s enterprise risk management program. ER&R programs encompass business continuity planning, incident management, risk assessment, PCI and regulatory compliance, insurance, and information security across all Fiserv businesses and support departments. ER&R Incident Management manages incidents that threaten enterprise financial, legal, regulatory, and/or reputation interests.

Essential Job Responsibilities:  

Operational management of DLP case load Identify, summarize, and escalate cases as necessary Complete investigations utilizing system tools and by leveraging business partners as needed Liaise with HR and Legal to ensure consistent, equitable, and fair practices Complete case trend analysis and identify proactive solutions to decrease Fiserv’s DLP risks and enhance associate experience Manage the Notice to Comply process, engaging Legal and HR as needed Complete HR-related functions in support of the DLP, Malware, and Forensics cases Conduct interviews with associates and management Monitor DLP cases as they are opened, ensuring cases are reviewed in a timely manner Performs other duties as required.

Required Qualifications:


  • Bachelor’s Degree

Job Related Experience:

  • 5+ years of business-related experience required
  • Supervisory/Management experience
  • Desired experience in:
    • Enterprise Incident Management, Data Loss Prevention, Human Resources, Investigations and Employee Relations

Additional Skills/Knowledge:

  • Excellent written and oral communication skills
  • Professional presence and experience working with senior and executive leadership
  • Ability to facilitate difficult conversations
  • Strong collaboration and influencing skills
  • Ability to drive for results and client focus orientation

Preferred Qualifications:

  • Master’s Degree, especially MBA or MHRM

Travel Required:

 up to10%

A little about us:

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