Manager, IT

  • Company: IQVIA
  • Location: Durham, North Carolina
  • Posted: November 16, 2017
  • Reference ID: 1721604
Job Description
Launched in 2015, Q2 Solutions is a leading global clinical trials laboratory services organization. We help biopharmaceutical, medical device and diagnostics customers improve human health through innovation that transforms science and data into actionable medical insights. Q2 Solutions is a quality driven, responsive partner with strong global experience and deep scientific and medical expertise. The Q2 Solutions joint venture was formed by Quintiles and Quest Diagnostics, combining the best of each parent organizations clinical trials laboratory services capabilities.


Line Management responsibilities for direct reports, managing all aspects of Q2 Solutions' global HPC environments

  • Manage staff in accordance with organization's policies and applicable legislation. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems. Approve actions on human resource matters, including salary administration
  • Responsible for performance of direct reports, overseeing all aspects of IT service delivery across all respective deliverables
  • Develop and implement programs to ensure that all information systems, products and services meet IT Service standards and end-user requirements
  • Participate in the selection and on-boarding process for new IT staff by conducting candidate review and participating in the interview process. Ensure staff have the appropriate materials, systems access and training to complete job responsibilities
  • Manage change control, problem management, and asset management processes
  • Manage budget planning, resource scheduling and all deliverables produced by the team
  • In collaboration with IT management team, review IT strategy and ensure staff resources are in place to achieve vision
  • Ensure that all team members follow industry standard 'best practices' and SOPs are written and followed
  • Provide support and guidance to other team members in the Software Development Lifecycle processes such as reviewing, designing and testing
  • Manage large scale or long-term projects involving the design, development, testing, implementation, validation and ongoing support of new systems or existing systems
  • Provide backup to support team; troubleshooting problems, providing workarounds and driving solutions as required
  • Perform other duties as required

Job Requirements

  • Working knowledge of LAN and WAN environments
  • Strong working knowledge of Linux/UNIX-based HPC systems including storage, compute, virtual machines, and hardware and software interfaces
  • Possess strong analytical skills, organizational skills, attention to detail, and excellent verbal and written communication skills
  • Ability to establish and maintain effective working relationships with coworkers, managers and clients

  • Bachelor's Degree in Computer Science or related field; with 7 years IT experience including project management or systems analysis with team lead or supervisory experience or equivalent combination of education, training and experience

  • Extensive use of telephone and face-to-face communication requiring accurate perception of speech
  • Extensive use of keyboard and mouse requiring repetitive motion of fingers
  • Regular sitting for extended periods of time
  • Bending, stooping, crawling and lifting of up to 60 pounds
  • Occasional travel

EEO Minorities/Females/Protected Veterans/Disabled

* Quintiles helped develop or commercialize 98 of the Top 100 best-selling products of 2015
* Quintiles has 36,000 employees conducting business in more than 100 countries
* Quintiles was named to FORTUNE's World's Most Admired Companies® 2016 list
* Quintiles was named as a 2016 World's Most Ethical Company® by the Ethisphere Institute

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