Manager IT Service Delivery
Location:
Washington , District of Columbia
Posted:
November 18, 2017
Reference:
51999
THE COMPANY

Are you interested in helping solve today's most critical housing challenges? In simplest terms, Fannie Mae serves the people who house America. We work at the heart of housing by providing reliable, affordable mortgage financing in all markets at all times, buying loans that banks and other lenders originate, so they can fund new loans. This gives more people the opportunity to buy, refinance, or rent homes and apartments. Creating these opportunities is what drives the people who work at Fannie Mae.

For more information about Fannie Mae, visit http://www.fanniemae.com/progress

JOB INFORMATION

Partner with Business and Technology and manage a team to prioritize meet technology commitments, leveraging technology service models (such as managed services, shared services, center of excellence (COE) services, infrastructure services). Leverage expert knowledge in assigned area(s) to manage technology and operational delivery. Functional responsibilities may include, at the highest level of complexity, service level and quality management, demand assessment, capacity management, issue management, product/program management, financial management.

KEY JOB FUNCTIONS
  • Partner with Business to prioritize technology needs and meet commitments. Manage the timely planning and execution of technology projects and ensure corporate guidelines are properly followed.
  • Drive ongoing productivity improvement and innovation in partnership with stakeholders. Consult with stakeholders and to assess and characterize current processes. Anticipate internal/external business issues to align operational priorities and tactics.
  • Recommend, implement and measure the effectiveness of service models, leveraged as solutions to meeting business needs. Service models include managed services, shared services, COE services, infrastructure services.
  • Support a culture of operational and service excellence to drive increased efficiency and effectiveness of responsible service line(s). Implement best practice procedures for the on-going management of technology services.
  • Assess quality of delivery and time commitments. Recommend strategies for improvement, including continuous improvements and leading best practices programs.
  • Identify and resolve issues related to the performance of the services and/or deviations from defined scope of work. Formulate and implement corrective actions.
  • Partnering across the technology division, manage the creation, revision, and documentation of technology organization strategies and policies, including risk-based strategies.
  • Support the MSP transition lifecycle thru the pre-planning, execution, stabilization and steady state phases.
  • Provide data to metrics and reporting unit for relevant report generation
  • Coordinate and administer team assignments, monitor team progress, and maintain schedules.

Qualifications:
EDUCATION
  • Bachelor's Degree or equivalent required

MINIMUM EXPERIENCE
  • 6 years of related experience

SPECIALIZED KNOWLEDGE & SKILLS

  • Lead planning and execution for CSS JV Engagement. Specifically: engage CSS and internal support functions to develop and manage CSS JV Oversight; define and manage risks and issues; write and deliver status; and, coordinate between enterprise teams and CSS JV.
  • Develop, validate and execute integrated plans, incorporating plans from technology, operations, enterprise functions and 3rd parties to ensure a single, comprehensive plan.
  • Demonstrated ability to engage subject matter experts to develop options and recommended solutions.
  • Demonstrated experience leading implementation of large, technology outsourcing / integration efforts for financial services firms.
  • Strong verbal and written communication skills and strong facilitation and influencing skills.
  • Provide subject matter expertise on wide range of complex technology topics - develop options and recommended solutions.

EMPLOYMENT

As a condition of employment with Fannie Mae, any successful job applicant will be required to pass a pre-employment drug screen and to successfully complete a background investigation.

Fannie Mae is an Equal Opportunity Employer.

A little about us:
We’re leading the way to provide safe, affordable, and reliable credit, so people across the U.S. have opportunities to buy, refinance, or rent homes.

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