Manager IV, Customer Engineer - (M4)
Location:
Hillsboro , Oregon
Posted:
May 17, 2017
Reference:
1603822
Manages professional employees (jobs that typically fall on the B/E band) and/or supervisors. Is accountable for the performance and results of a team within own job family. Adapts business unit, department, site or sub-function plans and priorities to address resource and operational challenges. Decisions are guided by policies, procedures and business unit, department or sub-function plan; receives guidance from manager. Provides technical guidance to employees, colleagues and/or customers. Key Responsibilities
  1. Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.
  2. Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.
  3. Ensures customer satisfaction with Company service and system performance.
  4. Interviews, hires, and trains customer engineers as necessary to support regional business.
  5. Ensures employee satisfaction through:
    - communication of business progress and all related action.
    - setting goals and controlling achievements.
    - establishing training and career development plans.
    Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent. Ensures employee satisfaction through:
  6. Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.
  7. Achieves guaranteed up time and other parameters as sold to customers.
  8. Promotes quality improvement processes to:
    - reduce cycle time
    - drive continuous improvement of technical performance
    - empower the work force


Functional Knowledge
  • Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families

Business Expertise
  • Applies understanding of the industry and how own area contributes to the achievement of objectives

Leadership
  • Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges

Problem Solving
  • Identifies and resolves technical, operational and organizational problems

Impact
  • Impacts the level of service and the team's ability to meet quality, volume, and timeliness objectives
  • Guided by policies and resource requirements within business unit, department or sub-function

Interpersonal Skills
  • Guides, influences and persuades others internally in related areas or externally

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.
Qualifications:
Education
  • Bachelor's Degree
  • 7 - 10 Years of Experience
Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.

A little about us:
A global leader in materials engineering solutions for the semiconductor, flat panel display and solar photovoltaic (PV) industries.

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