Manager, Network Engineering


Responsible for providing guidance and direction to the Network Engineering team on day-to-day activities regarding monitoring the network, installation sites, trouble isolation and repair of identified and reported problems. Responsible for the hiring, training, development, and performance management of staff.


Actively and consistently support all efforts to simplify and enhance the customer experience.
Develops a disciplined, detailed and structured team to drive a high performance culture and environment.
Provides engineering support and direction for new or existing technologies and current operational initiatives.
Work with staff to ensure that individual team metrics and goals are being met.
Ensures required reports are timely, accurate and complete.
Provides technical guidance and assistance as required for problem resolution.
Oversees the daily activities of Network Services and performs direct supervision of team members, including performance reviews, career development, and staffing.
Adheres to industry specific local, state, and federal regulations, as applicable.
Knows, understands and follows company policy.
Establishes positive employee relations through effective communication and ongoing support.
Performs other duties as requested by manager.


Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to analyze and interpret data
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel
Ability to maintain confidentiality
Ability to make decisions and solve problems while working under pressure
Ability to manage multiple projects at one time
Ability to prioritize and organize effectively
Ability to supervise and motivate others
Ability to use personal computer and software applications
Ability to work independently
Ability to work with others to resolve problems, handle requests or situations
Knowledge and experience with Network and Element Management tools
Knowledge of cable, voice and data communications networks, and associated elements
Knowledge of LAN/WAN design and operations
Knowledge of TCP/IP and SNMP
Knowledge of HFC networks
Ability to maintain confidentiality
Knowledge of Microsoft Office
Demonstrated leadership qualities


Bachelor's Degree in Engineering or related field or related work experience


Management experience in a 24/7 operations center 3 years
Network Operations and/or Implementation experience 6 years
Project management experience 2 years


Industry and vendor specific certifications and training (Cisco, Juniper, Alcatel-Lucent, etc)
Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)


Office environment
Varying schedules in a 24 x 7 Network Center
Travel as required

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