Manager of Operational Support-QA/Compliance
Location:
Tempe , Arizona
Posted:
December 17, 2017
Reference:
2017-7007
Overview
Who are we? TEKsystems ® Inc. is a leading provider of strategic IT staffing and Global Services for 82% of the Fortune 500. Ranked #1 in the industry by IT Services Business Report since 2001. We are the nation's largest IT staffing firm. We leverage our core competencies to offer a wide array of IT services. As a division of our parent company, Allegis Group, TEKsystems ® has over 100 offices throughout the United States, Canada and Europe. A three billion dollar company, our best-in-class staffing and project delivery processes, coupled with the core values that guide our company culture, fuel our success.

Why us? TEKsystems ® offers great opportunities for advancement, and personal and professional growth. IT markets are outperforming the rest of economy, and we are growing at a rapid pace. TEKsystems ® seeks professional individuals with drive, team mentality, courage and commitment, who have demonstrated perseverance, and are looking to build a long term career in a driven environment.

General Description:
Reporting to the SMOS, the MOS will support, supervise, develop, direct, and hold accountable the Quality Assurance Team and Regional Compliance Team from a day-to-day, operational standpoint.

The MOS monitors conformance to internal policies and processes and is also empowered to influence changes to those policies and processes based on observations derived from audit and report trending. Core skills for the position include: communication skills, conflict and problem resolution, date trending analytics, the ability to produce clear and concise documentation, and risk analysis.

The individual will supervise a team of Quality Assurance Associates and Regional Compliance Associates and will work closely with the SMOS, Program Manager, Field Support, Accounts Receivables, Background Department, and Front Office Leadership and personnel.

Responsibilities
Essential Job Duties and Responsibilities:
  • Responsible for the day-to-day support, supervision, development, and accountability of the Quality Assurance Team and Regional Compliance Team.
  • Audit contractor payroll for all field offices to ensure paycheck and expected spread accuracy
  • Audit and approve all manual spread adjustments to ensure timely and accurate payout of spread and commission to account managers and recruiters.
  • Ensure all audits are completed timely and accurately and non-compliance is addressed and communicated timely and effectively.
  • Assist SMOS with overseeing all Client requested audits. Ensure accurate and complete documentation is submitted to Client.
  • Monitor conformance to customer service level agreements (SLA's), internal processes and policies.
  • Propose continual improvements to processes and policies based on data trending.
  • Facilitate resolution of escalated issues. Escalate to SMOS and/or Program Manager when appropriate
  • Assume lead role for team reporting ensuring that all reports are delivered timely and accurately


Qualifications
Essential Job Duties and Responsibilities:

BA/BS degree in Business or related field preferred.
  • 1-3+ years management experience.
  • Experience working with Microsoft Access, Outlook, Word, and Excel.
  • Strong initiative, willingness to make change and drive accountability and productivity.
  • Strong communication skills and work ethic.
  • Strong attention to detail, root cause analysis, and problem solving skills.
  • Comfort working closely with Senior Leadership.
  • Ability to evaluate and balance team and individual workload through effective time management, prioritization, and organizational skills.
  • Ability to coach, train, and develop team members.
  • Ability to assess team performance and identify areas of improvement for the team and its members.
  • Ability to effectively work in a team oriented environment that is open, honest, and competitive
  • Assist in the technical and professional development of associates on his/her team, including providing daily feedback and performance evaluations
  • Perform other areas and ad hoc projects as needed
  • Draft communications from team to Field Support and other internal partners.
Qualifications:
  • BA/BS degree in Business or related field preferred.
  • 1-3 years management experience.
  • Experience working with Microsoft Access, Outlook, Word, and Excel.
  • Strong initiative, willingness to make change and drive accountability and productivity.
  • Strong communication skills and work ethic.
  • Strong attention to detail, root cause analysis, and problem solving skills.
  • Comfort working closely with Senior Leadership.
  • Ability to evaluate and balance team and individual workload through effective time management, prioritization, and organizational skills.
  • Ability to coach, train, and develop team members.
  • Ability to assess team performance and identify areas of improvement for the team and its members.
  • Ability to effectively work in a team oriented environment that is open, honest, and competitive.
Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.

A little about us:
TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.

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