McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. McKesson Enterprise Information Solutions provides hospitals and health systems with comprehensive electronic health record solutions, expert consulting and world-class infrastructure and hosting services to enable them to succeed under health reform and beyond. Our portfolio includes our highly rated Paragon® hospital information system, plus proven solutions for revenue cycle management, supply chain management, document management, intelligent coding, laboratory, surgery and managed services to help maximize the total value of information technology.
Every single McKesson employee contributes to our mission—by joining McKesson Enterprise Information Solutions you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
We understand the importance of a system that works together. Your expertise, drive and passion can help us improve everything we touch, from providers to payors to pharmacies.
Join our team of leaders to begin a rewarding career.
This position is responsible for managing traveling Implementation Consultants in Enterprise Workflow Solutions. Responsibilities include, but are not limited to, performance management, time entry and approval, expense review and approval, implementation process and methodology oversight, services pricing and employee training. This role includes management of installing customers as relates to EIS products specifically One Content. Approximately 25% travel is required. Previous management experience necessary and management of a services function preferred.
Manage traveling Implementation Consultants. Ensures team members are adequately trained to successfully implement EIS product(s).
Implement corporate and/or organizational policies.
Enhance methodology development to improve the repeatability and predictability of services.
Drive continuous improvement in implementation services business operations by initiating change and creating an environment that is conducive to change.
Manage/enhance Implementation Consultant engagement processes for EIS customers.
Ensure staff accountability to established performance objectives with reference to results, quality, productivity standards and time schedules.
Manage and evaluate assigned staff and assure that each person understands, accepts and supports Services goals and objectives.
Management responsibility for system implementation, including planning, system design and setup, system testing, customer education, documentation and system acceptance.
Manage financial objectives as relates to staff utilization, budget objectives and revenue forecasting.
Identify and recommend developmental and enhancement priorities for services based upon staff and customer feedback.
Ensure effective working relationship with sales and customer support to accomplish joint objectives that support delivery of products and services.
Resolve customer satisfaction issues and escalate issues through existing management structure.
4+ years specific systems experience including 2+ years managerial experience
Minimum 4 years specific IT/project experience.
Minimum 2 years in management/leadership role
Minimum 4 years managing, communicating and providing service to external customers
Additional Knowledge & Skills
Excellent organization and planning skills, including the ability to prioritize multiple and complex projects to completion within deadlines.
Excellent customer facing skills including all types of communication, managing through conflict, creating win/win situations.
Ability to analyze and solve complex business problems.
Excellent executive level communication skills.
Solid financial systems and process skills.
Ability to create, manage and motivate high performance teams.
Customer project forecasting and capacity planning skills.
Demonstrated ability to achieve professional goals in a dynamic team environment with overlapping, yet distinct business objectives.