Manager - Testing

Job Location: United States : North Carolina : Cary  Alternate Job Location : United States : Pennsylvania : Clarks Summit || United States : South Carolina : Greenville  


Role Value Proposition:  MetLife is leading the global transformation in its industry. Within Global Technology and Operations (GTO), the centralized TechQA organization, tasked with all software testing, is looking for you to reside in the Test Engineering and provide administrative and technical leadership to move our Test Delivery organization to a more technical testing state. You will have responsibility for the management of a group of technical and functional testing consultants and vendor consultants, who will provide services and leadership globally to Test Delivery groups in the following areas

  • Automation frameworks and execution

  • DevOps and Agile testing tools and practices

  • Test Data and Environment Management

  • Testing Architectural analysis and recommendations

  • Digital Testing Frameworks

  • Testing Tools Evaluation and Support


In this leadership role, you will drive enterprise level test strategy for the TechQA capability center. You will ensures that strategy has necessary inputs from Test Delivery teams and is validated with them on regular intervals to ensure alignment with needs highlighted.


The GTO group is a diverse team of engineers, developers, and business and project managers with the freedom to create innovative solutions to core business challenges within MetLife.  TechQA is the centralized software testing organization. Test Engineering is a sub-organization of TechQA.


Key Responsibilities:  

  • Provides detailed technical knowledge in the technical testing areas managed to mentor their team

  • Manages quality and resources for multiple and complex technical testing service offerings and resolution of escalated issues not resolved by technical subordinates

  • Leads development, implementation, control, and distribution of all testing practices, tools, technologies standards, methodologies and metrics

  • Communication and partnership with testing delivery and external teams, including business, Enterprise Architecture, vendor resources, and other project stakeholders.

  • Manages day to day operations and performance of projects

  • Planning, risk management and test resource allocation and management

  • Handles escalations that could not be resolved at the subordinate levels

  • Ensures vendor resources deliver on agreed upon deliverables

  • Manages, coaches, and develops personnel, may include management of sourced resources, involved in providing quality assurance testing across lifecycle phases, and allocates resources across teams

  • Identifies training needs of staff and ensures training is provided

  • Approves plans, estimates, schedules

  • Approves tool usage as recommended

  • Responsible for financial forecasting and budget monitoring

  • Identifies and recommends changes to enhance the effectiveness of testing strategies.

  • Implements standardization across the test team to ensure continuous process improvement

  • Full people management responsibility, including hiring, firing, promotions, performance and compensation management, & training & development.

  • Ensure vendor performance and deliverables meet contract specifications

  • Works with vendor’s leadership on driving solutions build up, capturing delivery team’s requirements, extending capabilities, defining processes and implementing solutions. Monitors the vendor’s performance and sets up goals/objectives for them on regular basis.

Required Experience:

  • Bachelor’s Degree in Computer Science, Information Systems or related field, or equivalent work experience.

  • Detailed technical experience in implementing and guiding others in implementing

    • Automation frameworks and execution

    • DevOps and Agile testing tools and practices

    • Test Data and Environment Management

    • Testing Architectural analysis

    • Digital Testing Frameworks

    • Testing Tools Evaluation and Support

  • 10+ years of systems development, testing, and business experience.

  • 4+ years Project Management experience.

  • Experience in developing and conducting  testing for multiple types of systems, client users and/or units across an organization.

  • Ability to drive and lead change at a high-level in response to business needs and emerging trends

  • Ability to manage relationships at a high level and act as an influencer with senior leadership

  • Strong knowledge of software development life cycle, infrastructure products and services and IT portfolio and program management

  • Requires prior management, supervisory or team leader experience.

  • Advanced understanding of system design processes, methodologies, and testing tools.

  • Strong verbal and written communication skills.

  • Experience managing virtual/offshore teams


Preferred Experience: 

  • Master’s Degree in Computer Science, Information Systems or other related field preferred

  • Experience with all lifecycles, including Agile, DevOps, Waterfall

  • MS Project


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 45361 

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