Develops the tools and skills needed to effectively manage the daily operations of a plasma center through classroom learning and hands-on training (80%)
o Ensure compliance with all federal, state, local and company-specific rules, regulations, and practices related to quality, to the safety of products, donors, and employees and to the proper performance of day-to-day activities
o Maintain qualifications and perform all duties (core and elective) for Medical History, Phlebotomy, Sample Processing and Operational Management areas.
o Assists the center manager in identifying and implementing improvements and changes to center processes
o Participates in the interviewing and selection of center staff
Fosters teamwork. Works collaboratively with staff, peers, and management to achieve business goals. Communicates continuously at all levels of the organization and resolves conflicts proactively. (15%)
Ensures high levels of customer service and satisfaction. Meets and strives to exceed customer expectations. (5%)
A little about us:
At Shire, we help people with rare diseases and specialized conditions live their lives to the fullest.