Manager, User Service Excellence

  • Company: Capital One
  • Location: Tysons, Virginia
  • Posted: January 24, 2017
  • Reference ID: R15403
7900 Westpark Drive (12131), United States of America, Tysons, Virginia

Manager, User Service Excellence

As a Manager with the User Service Excellence team, you will participate in all aspects of this fast paced team’s development and success. 

In this role, you will own and lead initiatives to develop and execute support processes that span the Power Up organization. 

Some of the key functions of this role include:

-Process Workflow and KPI development

-Senior Leader and Executive level presentation development and delivery

-Establishing a support cadence including chairing weekly meetings across the support organizations

-Developing targeted communications to a wide range of audience

-Project Management of key handoffs between Operations and Support organizations

Basic Qualifications:

  • Bachelor’s Degree or military experience
  • At least 3 year of experience in an IT desktop or platform support organization
  • At least 3 years experience in a change management role
  • At least 3 years of IT Process experience and at least 3 years of Project Management experience

Preferred Qualifications:

  • 3+  years of experience working in an IT management consulting firm in a process or change management role

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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