Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.
As a Manager of Process Management you will drive process improvements aligned with desired customer outcomes - Analyzing, identifying, and correcting data issues with systems used or owned by the Specialty Operations Department - Providing subject matter expertise when representing the department in projects and other meetings. We are seeking dedicated, disciplined, process professionals who excel in a team environment and are experts in process improvement.
This individual will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, complex problem solving skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual mustdeliver flawless execution of process improvement projects. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact to improving the customer experience. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time.
-Bachelor’s Degree or military experience
-At least 2 years of experience in Process management
- At least 2 years of experience in Project management
- At least 2 years of experience in People management
- At least 2 years of experience in Relationship management
- Lean, Agile, Six Sigma, Business Process Management certification
-Master’s Degree or military experience
-5 years of experience in Process management
-5 years of experience in Project management
-5 years of experience in People management
-5 years of experience in Relationship management.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.