INTERNSHIP: Digital Strategy & Operations Intern (Undergraduate)
New York , New York
November 22, 2017
Job Description



Since 1918, it has been TIAA’s mission to serve, our ability to perform and the values we embrace that make us a different kind of financial services organization. We’re dedicated to serving the financial needs of those in the academic, medical, cultural, governmental and research fields, and committed to helping make lifetime financial well-being possible for them.


By building a culture that allows all employees to contribute their unique talents and skills, we’re able to provide our customers with fresh ideas and distinct perspectives to help them achieve their goals.  We believe a diverse and inclusive workforce is one of our greatest strengths and a key measure of our success*.


For more information about TIAA, visit our website.




The Digital Strategy and Operations intern is expected to participate in a variety of functions to help the Digital Business execute on its 2018 goals and build foundation for the 2019 strategy.  Our group is tasked with bringing together the various parts of our Digital Business (Technology, Digital Service, Digital Direct to Consumer Sales) to ensure they are working on concert to drive TIAA business goals. Part of the role is highly operational, where the candidate will need to use analytical skills to create reporting and provide insights to the business leadership. The other 50% will be focused on helping to launch small pilots to test new technology that the Digital business would like to embrace.



  • Assist in monthly reporting on Digital Business operations (e.g. budget analysis, headcount, progress vs. goals)
  • Work closely with cross-functional teams on  strategic plans; and drive execution against plans when appropriate
  • Help develop frameworks to track and analyze the benefits of various initiatives, both existing and new
  • Assist in the execution and testing of technology advancements for TIAA customers and prospects
  • Prepare and present research on industry leaders in Digital Sales & Service






  • Currently pursuing a Bachelor’s Degree
  • Minimum overall GPA of 3.0 or better
  • Ability to independently drive business initiatives; experience in identifying relevant data and collecting such data from internal and external sources 
  • Strong quantitative and analytical skills 
  • Excellent communication, interpersonal and leadership skills
  • Self-starter, high energy and detail oriented; willingness to ask questions
  • Ability to work and adjust to changing deadlines in a fast-paced and dynamic work environment
  • Awareness of digital/online marketing & sales, including key conversion metrics such as click-through, abandonment and funding rates


  • Preferred previous internship experience (including at least one year working in marketing, digital strategy, analytics, consulting, or internal strategy capacity)
  • Knowledge of financial services (fintech, asset management and/or insurance industry a plus)
  • Interest or knowledge of emerging technologies a plus


Equal Employment Opportunity is not just the law, it’s our commitment. Read more about the Equal Employment Opportunity Law.

If you need assistance applying due to being visually or hearing impaired, please email Careers Help.

This organization is an equal employment opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, this organization expressly prohibits discrimination, harassment, and retaliation on the basis of race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy (including childbirth, breastfeeding or related medical conditions where applicable), sexual orientation, gender, gender identity, gender expression, transgender, marital status, national origin, ancestry, physical or mental disability, requesting a reasonable accommodation based on mental or physical disability, medical condition (as defined by applicable law), genetic history and information, citizenship status, military or veteran status, or any other status protected by federal, state, or local law or ordinance or regulation (collectively referred to here as “protected characteristics”).

*©2016 Teachers Insurance and Annuity Association of America (TIAA), 730 Third Avenue, New York, NY 10017


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