You will be the liaison between marketing and the service and sales centers to communicate the importance of customer retention and revenue growth for the Consumer CRM team in CMB. You will partner with these teams to ensure successful execution of revenue growth and reductions in churn for our Fios and HSI products.
You will need to understand our pricing, promotional strategy and our growth initiatives to communicate effectively with the team. You will need to create use cases with a focus on delivering a quality customer experience while generating revenue growth. You will be responsible for a regional area and partner with these teams on action plans that deliver results.
A Bachelor’s degree or equivalent experience.
Six or more years of relevant experience.
Six or more years delivering sales results in a call center environment as a team leader, center manager or trainer.
Experience working with Marketing and Go-To-Market teams on delivering high quality training materials.
Project Management Experience.
Flexibility to travel.
Ideally, you’ll also have:
A Master’s Degree. Even better if you have a MBA.
Proven ability to thrive in a dynamic, fast-changing environment that requires a high degree of multi-tasking with minimal supervision.
Capability to establish and maintaining cross-functional relationships with other resources including Marketing, Sales, IT, Finance, Legal and Go-To-Market.
Demonstrated ability to understand a business need, and develop, present and discuss solutions and scenarios that solve the business problem.
Be highly responsive and proactive, supporting leaders and team.
Excellent interpersonal, written and verbal communication skills.
Excellent leadership, analytical and presentation skills.
Not to boast, but a little bit about us
Verizon powers America’s fastest and most reliable network. We’re also leading the way in cloud and security solutions, Internet of Things and video entertainment. Technology moves fast and so do we. We believe that bringing great ideas and customer experiences to life should be recognized and rewarded. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.