Master Production Support Specialist (Evergreen)

  • Company: Capital One
  • Posted: January 26, 2017
  • Reference ID: R18332
Plano 1 (31061), United States of America, Plano, Texas

Master Production Support Specialist (Evergreen)

Who we are:

Capital One - a top 10 US bank committed to using technology to bring ingenuity, simplicity and humanity to banking. We nurture a work environment where people with diverse thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company and a great place to work

Who YOU are:

As a future Master Production Support Specialist at Capital One, you:

Are passionate about working on cutting edge, high profile projects and are motivated by delivering solutions on an aggressive schedule

· Aren't satisfied with status quo, and regularly look for creative ways to solve problems and help your team meet commitments

· Are insatiably curious - you ask why, you explore, and you're not afraid to blurt out your crazy idea

- Love learning new technologies and sharing them with your team

· Have a keen interest in using any and all appropriate tools, especially Cloud-based and Open Sourced, to solve the problem at hand

- Have strong verbal and written communication skills, due to the dynamic nature of collaborations with customers, vendors, and other engineering teams to solve complex business problems together

What you'll be doing:

· Work within a team of like-minded professionals to maintain our production environment of our internally hosted applications

- This position requires you to provide on call support and some after hour work

- Learning new skills to build, support and maintain new Amazon Web Service (AWS) hosted applications

· Influence other teams and broader Engineering groups in adopting best practices

· Leading a virtual team of technicians to solve broad impacting complex system issues within Capital One and the Cloud

Responsibilities of a Master Production Support Specialist include:

- Strong working knowledge on Unix and Windows platforms

- Leverage structured problem solving skills to coordinate multi-disciplinary problem resolution (involving the appropriate resources and making fixes as quickly as possible) and work with Problem management to ensure procedures are followed and all problems within scope are documented and closed appropriately

- Work directly with various system owners and internal teams in managing supported environment

- Participate in system design improvements and performance enhancements

- Collaborating with other platforms tech leads to ensure integrated end-to-end design

- Owning all aspects of service delivery-including participation in the service readiness process to validate that all required Conditions of Satisfaction are met prior to project rollout

- Work with IT & business partners to define system metrics and SLAs 

- Reviewing system test scenarios & test cases

- Monitoring operating efficiency of existing application systems

- Maintains system support documentations and Maintains inventory of applications and associated artifacts (DR plans, contingency plans, support guides, CIs, etc.)

- Participate in DR exercises to recover applications and provide support to Ops testers

- Drives the resolution of incidents, involves the appropriate resources and ensures fixes are implemented as quickly as possible.

- Identify reoccurring issues and work with IT & Business partners to remediate using the problem management process

- Coordinates, approves, and/or performs changes to the systems within their portfolio and their infrastructure

- Periodically review and update the DR scripts to keep them updated. Keep DR information (Recovery Time Objective, Recover Point Objective, etc) .

- Experience with DevOps tools such as Chef/Jenkins/Ansible/Puppet/Docker needed

- Experience with HP monitoring and automation tools such as Sitescope, Diagnostics, Service Manager, Operations Orchestration, or Server Automation needed

- Experience with monitoring tools such as Splunk, Extrahop, or Bluestripe needed

Basic Qualifications:

- Bachelor's Degree or military experience

- At least 5 years of experience in Production Support for Unix/Windows environments

- At least 2 years of database experience with Oracle or at least 2 years of data base experience with SQL Server or at least 2 years of data base experience with PostgreSQL or at least 2 years of data base experience with MongoDB

- At least 2 years of experience with web services architecture

- At least 1 year experience with Cloud hosting solutions

- At least 1 year experience with DevOps tools

Preferred Qualifications:

- Master's Degree in Information Systems, or Master's Degree inComputer Science, or Master's Degree in Engineering

- 2+ years' experience scripting in languages such as Python/Ruby/Java

- 1+ years experience working with Agile Development Practices

- Certified AWS Architect

- 2+ years' experience with HP monitoring and automation tools

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

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