The Measure Technician works independently in a traveling field role in support of Home Depot's Measurement Services center. The Technician's role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis during sales, product inquiry, taking on-site home measurements and coordinating installations in conjunction with the Measurement Services center. The position is also directly responsible for providing a positive customer experience, accurate measurements, entering and transmitting measurements by a CAD tablet and various related department goals.
MAJOR TASKS, RESPONSIBILITIES, AND KEY ACCOUNTABILITIES
90% Providing customer service by assessing customer needs, communicating with customers and conducting home measures.
10% Review and edit of drawings in the CAD tablet.
NATURE AND SCOPE
Position Reports to: Local Field Manager
Number of Direct Reports: 0
Environmental Job Requirements
Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion including but not limited to lifting, bending, squatting within customers' homes.
Travel: Typically requires overnight travel less than 10% of the time" />
A little about us:
We recognize that military members are adept, motivated and hardworking. That’s why we made a commitment in 2012 to hire 55,000 veterans in 5 years!