Medical Customer Service
Location: Port St. Lucie, Florida
Posted: February 08, 2017
Reference ID: 1769701684
Adecco is assisting a local client in recruiting for a detail-oriented Customer Service Representative in Port St Lucie This is for a temp-to-hire opportunity that will give you valuable experience to enhance your career. Successful candidates must have excellent verbal skills, be reliable and able to provide outstanding customer service. If you meet the qualifications listed below please Apply Now!
Responsibilities for this Customer Service Representative job include:
-Obtains current patient information from established and new patients.
-Accurately enters/updates patient information in scheduling system.
-Identifies payer source, and verifies insurance eligibility.
-Assists patients with completion of paperwork when necessary.
-Reviews Scheduling System for needed updated demographics and consent forms.
-Identifies patients by date of birth and name in computer system.
-Creates new account if patient not in the system.
-Schedules and re-schedules appointments as needed.
-Routinely demonstrates superior customer service skills.
-Answers telephone in a timely and polite manner, preferably within three rings.
-Communicates with customers in a courteous, professional, cooperative and mature manner.
-Accurately takes messages and conveys information to recipient.
-Transfers call to physicians and nurses when medically indicated.
-Protects/observes patient confidentiality per policies and procedures.
-Accurately imports registration documents into patientâ€™s electronic health record.
- High School Diploma or GED
- Prefer 1 yr
-Bilingual is a Plus English plus ANY other language
- Excellent verbal and written communication skills
- Make good decisions and resolve issues in a clear, calm, and diplomatic matter
- Computer literate - Proficient with Email and Microsoft Word
- Able to work in a team environment
Position is PT (20 hrs/wk), potentially increasing hours based on business needs. Open availability required between 7AM-8PM, Monday â€" Friday.
No time off will be allowed during the first 90 days of employment.
Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.
Click on Apply Now to be considered for this Customer Center Representative job in Port St Lucie or any related opportunities with Adecco.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled