Adecco is currently assisting a local client in their search to fill an Intake coordinator job in Eden Prairie, MN. This is a long term opportunity for the right person. If you would like to pursue a great opportunity and enjoy working for a fast paced company, then Apply Now if you meet the qualifications listed below!
The Intake Coordinator for Medical Behavioral Health in call center environment that reports directly to the Intake Manager. He/She will be responsible for providing expertise and customer service support to members, customers, and/or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries.
Answer and respond to incoming calls from members and providers
Utilizes multiple systems to attempt to resolve the issue on the call
Routes those issues unable to resolve to the appropriate team for resolution
Respond to customers in a polite and courteous manner, projecting patience, empathy, caring, and sincerity in voice tone and words
Establish rapport over the phone quickly, and remain positive and upbeat
Outstanding attendance record is critical, punctual adherence to scheduled work start times, breaks and lunches
Consistently meet established productivity, schedule adherence, and quality standards
Utilize any 'down' time for completing administrative tasks
Demonstrate strong data entry skills and proficiency use of a PC
***MINIMUM, DEMONSTATED TYPING SPEED OF 50WPM REQUIRED***
High School or Equivalent (BA preferred)
Mental health education/experience desired.
Ability to work Monday-Friday 8:00-5:00
Professional demeanor required
Basic tasks are completed without review by others
Supervision/guidance is required for higher level tasks
Apply knowledge/skills to a range of moderately complex activities
1-2 years of call center customer service is strongly preferred
1 year of experience handling escalated issues is strongly preferred
Microsoft Word, Windows and Outlook are strongly preferred
Previous experience working in the Medical or Insurance Field is desired, but not required
Shift Times: 8AM to 5PM, Monday thru Friday
This is a 4+ month assignment with possible extension and permanent opportunities.
Adecco provides one of the most comprehensive benefits packages in the industry to contract employees.
HOW TO APPLY:
Candidates interested in this Opportunity should apply IMMEDIATELY. DO NOT DELAY. Please click on the "Apply Now" button to fill out your application. If you have any questions, you can contact Kevin Ziegler at firstname.lastname@example.org.
***Applicants must be currently authorized to work in the United States on a full-time basis***
This position is being recruited for by Adecco's Service Delivery Center, not your local Adecco Branch Office. To be considered for this position, you must use the "apply now" button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above, however your resume must be received via the "apply now" button included within to be considered.
The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.
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