/ Your Talent. Our Vision. / At Amerigroup , a proud member of the Anthem, Inc. family of companies focused on serving Medicaid, Medicare and uninsured individuals, it's a powerful combination. It's the foundation upon which we're creating greater access to care for our members, greater value for our customers and greater health for our communities. Join us and together we will drive the future of health care .
This is an exceptional opportunity to do innovative work that means more to you and those we serve.
Medical Management Specialist II
Responsible for providing non-clinical support to medical management operations, which includes handling more complex file reviews and inquiries from members and providers.
Primary duties may include, but are not limited to:
Gathers clinical information regarding case and determines appropriate area to refer or assign case (utilization management, case management, QI, Med Review).
Conducts initial review of files to determine appropriate action required.
Maintains and updates tracking databases.
Prepares reports and documents all actions.
Responds to requests, calls or correspondence within scope.
Provides general program information to members and providers as requested.
May review and assist with cases.
Acts as liaison between medical management operations and other internal departments to support ease of administration of medical benefits.
May assist with case referral process.
May collaborate with external community-based organizations to facilitate and coordinate care under the direction of an RN Case Manager.
Tracks referral according to specified timelines and notifies providers and families of CCS eligibility determinations and referrals, BCC authorizations and/or deferrals.
Responsibilities exclude conducting any utilization management review activities which require interpretation of clinical information.
High school diploma
Minimum of 3 years of administrative and customer service experience with knowledge of managed care or Medicaid/Medicare concept
Or any combination of education and experience, which would provide an equivalent background.
Intermediate Proficiency with Microsoft Suite Programs
Organized with an attention to detail
Audit experience preferred
Strong verbal and written communication skills
Title: Medical Management Specialist II - Seattle, WA - 122939
Requisition ID: 122939
A little about us:
We have shared values and a similar mission.