Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Recognize and resolve questionable orders and patient identification.
- Greet patients, answer phones, order testing, label samples, and receive samples in the Laboratory Information System (LIS) based on requesting testing.
- Confer with patients to obtain information for laboratory records, explain procedures, allay fears, and elicit cooperation.
- Obtain blood specimens by performing venipuncture's, heel sticks, and finger sticks.
- Instruct patients in a sensitive and understandable way on proper collection method for urine and fecal samples.
- Follow established guidelines for missed collections, recollects, and difficult phlebotomies.
- Process samples using aseptic technique and prepare required paperwork for ACRH testing and reference lab testing.
- Scan orders into the patient record per established guidelines.
- Verify specimen identification and appropriateness of sample type/volume for the indicated testing.
- Demonstrate proficiency performing CLIA waived testing.
- Demonstrate proficiency performing CLIA non-waived testing.
- Demonstrate proficiency performing immunohematology testing, including ABO/Rh determination, antibody detection, and compatibility testing.
- Recognize and investigate questionable results, equipment malfunctions, and technical problems then take timely steps to resolve.
- Perform assigned proficiency testing in the in the same manner as patient samples, as closely as possible.
- Prepare and communicate results of analyses clearly and legibly.
- Reconcile and document pending tests.
- Recognize critical results and document notification of appropriate providers.
- Prepare and dispense blood products and Rh-immune globulin for administration.
- Obtain and distribute reference lab result reports to the appropriate providers and scan into patient record per established guidelines.
- Ensure operation of laboratory equipment by calibrating, performing linearity testing, completing required preventive maintenance, troubleshooting malfunctions, and initiating repairs as necessary.
- Perform and document scheduled QC procedures as required by the manufacturer, troubleshoot QC problems, perform corrective action as necessary.
- Record daily temperature/humidity values and perform/record eyewash maintenance.
- Review and approve completed worksheets, QC records, and maintenance records.
- Serve and protect patients by adhering to professional standards, all established policies and procedures, and applicable federal, state, and/or accrediting requirements.
- Participate in the orientation and training of other personnel.
- Demonstrate competency in designated lab sections at prescribed intervals.
- Maintain/update job knowledge by participating in educational opportunities, reading technical publications, and participating in professional societies, as applicable.
- Provide consultative services related to laboratory practices and testing.
- Maintain knowledge of theory and methodology for applicable laboratory testing.
- Keep work area and laboratory areas clean, organized, and free of clutter.
- Follow all safety rules, including universal precautions.
- Demonstrate proficiency in all computer-related tasks, including troubleshooting issues and logging service requests, as indicated.
- Organize and prioritize workload to avoid delays for patients, testing, and/or reporting results.
- Make reasonable efforts to limit the use and disclosure of Protected Health Information (PHI) to the Minimum Necessary in order to perform job.
- Ensure an adequate level of supplies based on anticipated needs, ensure that work areas are stocked, and maintain records of inventory orders and receipt.
- Ensure efficient operations by using appropriate supplies with minimal waste and using down time constructively.
- Evaluate, address, and/or escalate requests for add-on testing, general laboratory information, and billing inquiries as appropriate.
- Create, review, and revise department documentation.
- Assist with evaluating, implementing, and validating new instruments, products, and/or services.
- Recognize and perform needed duties even when not directly assigned.
- Work any shift as assigned, work overtime as needed.
- Oversee retention and storage of laboratory and phlebotomy hard-copy documentation.
Required: BS/BA/AS degree in Medical Technology, Clinical Laboratory Science, or science/health-related field. Must meet CLIA education requirements for high-complexity testing.
Preferred: BS degree in Medical Technology or Clinical Laboratory Science.
Required: MT/MLS (ASCP) or equivalent plus continuing education to maintain CM, if applicable. Certification/Licensure in a specialty area will be considered. Must meet CLIA requirements for high-complexity testing.
Preferred: MT/MLS (ASCP) or equivalent.
Required: 0-2 years as MT/MLS or equivalent, including phlebotomy.
Preferred: 3 or more years as MT/MLS or equivalent, including phlebotomy.
Knowledge, Skills and Abilities
- Knowledge of basic mathematics, good laboratory practices, specimen integrity & stability, federal and state requirements for laboratory operations, and applicable accreditation standards.
- Superior customer service skills.
- Excellent communication and critical thinking skills.
- Good computer skills and use of basic office equipment.
- Excellent documentation skills, highly detailed oriented.
- Ability to exercise sound judgment, prioritize work, multi-task, manage time effectively, and accept guidance.
- Ability to operate laboratory analyzers, microscopes and other laboratory equipment, and to perform a variety of blood collection techniques.
- Ability to be a team player and maintain cooperative working relationships with all personnel.
- Ability to remain focused, tactful, and productive in stressful situations.
- Ability to deal effectively, compassionately, and diplomatically with frustrated patients, families, staff, and providers.
- Ability to perform all duties in an independent manner with minimal direct supervision.
A little about us:
HCA is the nation’s leading private provider of healthcare services. Comprised of locally managed facilities which include 230,000 employees at over 160 hospitals, over 120 surgery centers and 100 urgent care facilities in 20 states and the United Kingdom