Member Communications Advisor

  • Company: CVS Health
  • Location: Woonsocket, Rhode Island
  • Posted: December 15, 2017
  • Reference ID: 731674BR
Position Summary:
The Advisor, MCO Client Relationship Management is responsible for consultative service and guidance to newly implementing clients (new business) or significant change for existing clients for all member communication related efforts. This individual will act as primary liason for MCO (and by extension, other communication channels), to foster relationships and set realistic expectations through-out the implementation/change phase. This role will orchestrate all moving pieces with the applicable CVS Caremark operational teams to execute all final/approved client requirements. Individual will act as primary owner for all communications requested by their assigned clients. He/She will coordinate 1:1 discussions with IM/AM to assist with (or improve) overall client satisfaction and subsequent survey scores.

The Advisor will assist other MCO operational teams & Managers to improve overall consultative methods and client facing skills. In addition, the individual in this role will take lessons learned and pertinent client feedback to other communication teams in CVS Caremark to help better align our communication and operational execution with client needs and expectations.

Required Qualifications:
* 5+ years of client engagement and client facing experience within a healthcare industry.

* 5+ years of project management experience with demonstrated track record of delivering high quality and timely projects.

* 3+ years of proficiency in Microsoft Outlook, Word, Excel, Powerpoint and Sharepoint

Preferred Qualifications:
* PBM implementation experience is preferred.

Bachelor's degree is required; equivalent work experience may substitute.

Business Overview:
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

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