Member Experience Consultant
Location:
San Antonio , Texas
Posted:
April 04, 2017
Reference:
513171BR
As
part of the Member Experience Team, this position will be primarily dedicated
to process improvement, project work and reporting. The schedule of this role
will be M-F 7 am to 5 pm as a flexible schedule.


· Work
cross-functionally with the Member Experience Team.


· Work
will be primarily based on member escalations, member survey responses and
process failure findings during root cause analysis.


· Manage high
visibility process improvement projects with significant business impact.


· Employ best in
class Lean Six Sigma project management standards, including creation of
charters, scope, goals, and process measurement systems and identifying
benefits of process improvement initiatives.


· Analyze
and identify member experience opportunities and work with business owners to
identify root cause and implement solutions. Document and present
findings to senior leaders for reviews. Continually, drive innovated solutions
to achieve cost savings and improve member experience .
513171

A little about us:

Please stay connected with us: Sign up to receive our job alert notifications.

Or learn more about us: https://jobs.cvshealth.com/careers-news

Know someone who would be interested in this job? Share it with your network.