Posted: January 17, 2017
Reference ID: 1812000064
Adecco is assisting a local Client and recruiting for a Merchant Services Dispute Lead. This position is for Adecco's global payment technology solutions client.
Position: Merchant Services Disputes Lead
Location: Durango, CO
Duration: Six Months
Independently review credit card dispute cases to determine financial liability under Visa/MasterCard/Discover regulations.
Provide direction and support to merchants regarding rules and regulations, monetary postings, and transaction research.
Reviews incoming credit card disputes and applies Visa/MasterCard/Discover regulations to resolve. Responsible for an inventory of cases that can exceed $200,000 on a daily average, all of which must be resolved accurately and timely.
Responsible for non-routine credit card disputes and preparation of cases including compliance and pre-arbitration.
May determine financial liability of compliance and arbitration fees.
Establishes working relationships with National merchants and Issuing banks in order to resolve cases. Makes monetary adjustments via internal systems, while complying with all audit requirements. Responds to credit card disputes using Windows-based programs and network websites.
Enters data into spreadsheets and databases as required by specific function.
Answers phone inquiries from merchants and other banks pertaining to cases.
May be asked to handle escalated phone calls from the call center.
EDUCATION AND SKILLS OVERVIEW:
Must have skills: 6+ months minimum call center environment.
Prior experience as a chargeback representative with basic knowledge of all dispute resolution avenues (for example, compliance and arbitration). Must have met quality and productivity requirements of the position, if an internal hire. Familiarity with other functions of merchant processing (for example: settlement, reject processing). Proven analytical and decision-making skills. Strong interpersonal skills. Ability to work independently. Must be team-oriented and willing to collaborate. Able to manage to network timeframes and deadlines.
Cognitive skills: strong organizational skills; able to identify and solve problems independently; able to diffuse irate customers; and ability to read, comprehend, and easily explain policies and procedures.
Nice to have: experience in banking, customer support roles such as retail or hotel industries
WORK ENVIRONMENT: Normal office environment with little exposure to dust, noise, temperature and the like. Extended viewing of CRT screen. Repetitive keyboarding.
How to Apply
Click on "Apply Now" to be considered for this position or any other opportunities with Adecco.
If you have any questions surrounding the application process, please feel free to Arielle Thurston Arielle.Thurston@adeccona.com or 631-844-4993.
Important information: This position is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the "apply now" button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.
The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.
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