Mgr, Decision Infrastructure Solutions Process Quality

  • Company: Discover
  • Location: Riverwoods, Illinois
  • Posted: December 21, 2017
  • Reference ID: P140461_S1
Discover. A more rewarding way to work.

At Discover Financial Services, you'll find yourself in the company of some of the industry's smartest and most reliable professionals. And at a company that rewards dedication, values innovation and supports growth.

Thrive in an environment that promotes teamwork and shared success. Build on a foundation of mutual respect. Join the company that understands rewarding careers like no other, with this exceptional opportunity:

Mgr, Decision Infrastructure Solutions Process Quality

Job Description

This position within Decision Infrastructure Solutions (DIS) is responsible for identifying gaps within decision system and implementation processes and making recommendations for enhancements. It liaises with our 3 lines of defense to identifying emerging operational & compliance risks and implementing actions to mitigate these. This role is multi-faceted, requiring a mixture of project management, problem solving, communication skills, presentation, and collaboration with various business partners. Extensive knowledge of risk and controls and deep understanding of current regulatory environment in addition to knowledge of credit and fraud technology and processes is critical for this role.

Principal Responsibilities and Duties:

1. Leading the effort to identify gaps within decision processes and engaging appropriate parties to close the gap.

2. Liaise with Business Risk, Corporate Risk, Compliance, Audit, Business Technology and CSCM business partners in matters related to implementation of strategies in our decision systems

3. Proactively identify /operational risks impacting DIS and find solutions to minimize risks, make recommendations and drive solutions

4. Facilitate the implementation of projects/initiatives to simplify our processes and ensure production quality

5. Develop standards templates and checklists to drive consistency and best practices for strategy execution and production quality

6. Create repository of end-to-end system and process documentation of our decisions

7. Support the compliance information/data requests

8. Lead Business continuity Planning and Risk and Control Self-Assessment activities.

9. Create metrics, SLAs and reports to monitor execution quality

Skills:

1. Bachelors with an MBA degree preferred

2. Experience with Compliance, Audit, Risk and Controls in Financial Services

3. Experience with process controls, improvement and reengineering

4. Experience with project management

Skills

This position within Decision Infrastructure Solutions (DIS) is responsible for identifying gaps within decision system and implementation processes and making recommendations for enhancements.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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