Mgr, Field Operations- Enterprise- Hoover, AL
Location:
Hoover , Alabama
Posted:
November 23, 2017
Reference:
207449BR
JOB SUMMARY
Responsible for overall fulfillment operations of the system locations from the tap to the home across the assigned area. Responsible for providing direction and leadership to fulfillment and contractors while maintaining system integrity and overseeing operations of installations, service and maintenance. Supervises fulfillment resources and/or contract labor relationships. Coordinate and collaborate with Construction, Dispatch, Warehouse, Engineering and Care operations to ensure optimal customer experience. Coordinate and communicate with field operations management on process and procedural improvement opportunities. Provide reports to field operations management on activity and results. Responsible for the hiring, training, development and performance management of staff.


MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience

Manages all technical operations at the system level to maintain the integrity of the network and assures quality and consistency of voice, video, and data to customers

Provide oversight of contract labor management, including adherence to scope of work and quality standards

Proactively plan for, secure, and deploy contractor resources to meet business demands

Provides technical support and direction to staff and contractors regarding new or existing technologies, operational standards, and staff development

Responsible for purchasing, budgeting, business plan development, deployment of new products, and capital projects.

Provides quality assurance support and direction to field staff and contractors regarding new or existing technologies, company Technical Quality Assurance (TQA) Program standards

Assists in the coordination, preparation and maintenance of the capital and operating budgets

Monitors current procedures and tests performed in accordance with FCC standards to ensure compliance

Ensures quality control checks are completed satisfactorily; resolves escalated customer problems as necessary.

Provides recommended areas for improvement within the drop network to field operations management.

Monitors and reviews system material management procedures, inventory control, safety-training program and security to ensure compliance with company policies and procedures

Maintains records and documents in accordance with company policies and procedures

As needed, assist with the facilitation of Statement of Work (SOW) and renewals for contract labor resources

Establishes positive employee relations through effective communication and ongoing support

Develops an effective frontline Leadership team and assists them with developing their direct reports as to drive a high performance culture and environment.

Adhere to industry specific local, state, and federal regulations, as applicable

Know, understand and follow company policy

Perform other duties as requested by manager


REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Advanced understanding of the TCP/IP stack and associated abstraction layers
Advanced knowledge of network designs, network architectures, and network topologies
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment
Ability to accurately measure distances, using tapes or other measuring devices
Ability to carry, climb and operate extension ladder, (approx. 32 ft high and 90 pounds)
Ability to climb poles using gaffs, hooks and climbing belt as needed
Ability to differentiate between different sizes and colors of wires
Ability to make cable connections in tight spaces by bending, reaching, twisting
Ability to operate a bucket truck and test equipment, required to perform job duties
Ability to operate appropriate computer or test equipment associated with position
Ability to perform job from high places (i.e. poles and roofs)
Ability to use the following hand tools electric drills, hammers, wrenches, screwdrivers
Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts
Ability to work while standing 50 - 70% of the time
Ability to work with small components and wires to make cable connections
Ability to splice coaxial cable
Ability to use handheld communication devices and applications
Ability to handle multiple projects and tasks
Ability to maintain confidentiality
Ability to prioritize and organize effectively
Ability to supervise and motivate others
Ability to use personal computer and software applications
Advanced knowledge of company products and services
Advanced knowledge and understanding of the testing and reporting of technical proofs of performance
Advanced knowledge of construction practices and specifications
Advanced knowledge of Headend operation & standards
Advanced knowledge and ability of Installation/Service requirements both as it relates to policies & procedures
Knowledge of the capital and operating budget process
Demonstrated effective leadership skills
Knowledge of Microsoft Office

Education
Bachelor's degree in electronics or related field, or equivalent work experience
Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)

Certifications and Licenses
Valid driver's license with satisfactory driving record within Company required standards

Related Work Experience
5+ years of technical supervisory experience or equivalent work experience preferred

WORKING CONDITIONS
Majority of work performed in an office environment
May work indoors in confined space, poorly ventilated areas such as attics during extreme heat
Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions
Work outdoors in all kinds of weather and at all times of the day or night
Work performed near power lines and electricity
Work and travel in inclement weather
Work performed at various heights above ground on telephone/power poles
Work in a 24x7, fast paced environment


EOE Race/Sex/Vet/Disability
Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
Charter is committed to diversity, and values the ways in which we are different.

A little about us:
Spectrum is the nation’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products.

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