Drives results by leading initiatives that include: commercial, hotel, bulk and MDU product development and deployment; support of ongoing management of all commercial TV platforms/products; and development and maintenance of business rules, guide creation, process documentation, and support tools for internal teams. Reports to and partners with the Director, Video Products on all Video CPE initiatives as well as hardware development/roadmap, lifecycle management of existing CPE, next generation set top box planning, and implementation. Assists with operational performance metrics, provides input on customer communication and notification, and conducts competitive analysis.MAJOR DUTIES AND RESPONSIBILTIES Actively and consistently supports all efforts to simplify and enhance the customer experience
Leads and works with a cross functional team through the development, implementation and launch of new products and features, including hardware (digital set top boxes) and software (interactive program guides and applications.)
Assists in management of product lifecycle and roadmap for digital video products, including residential and commercial.
Establishes credibility with internal and external team members to direct planning and implementation, while relentlessly driving deliverable timelines.
Develops use cases , defines business rules and supports tools for operational implementation across the enterprise.
Manages deployment across Charter’s footprint for the next generation of Video customer premise equipment.
Plans and implements product deployments/upgrades in close partnership with Project Management organization and field.
Determines and monitors key performance customer experience indicators for the video product portfolio.
Drives initiatives through leadership with Advanced Engineering, Network Operations, Customer Operations, Corporate Marketing, Finance, Direct Sales and third party vendors.
Works on the integration of classic Video products with web, mobile, high speed internet and phone.
Drives customer-facing product enhancements that generate increased engagement, revenue growth and market penetration for residential and commercial Video products.
Executes performance and market analysis for commercial Video products, customer care metrics, achievement of plan objectives, etc.
Performs other duties as requested by supervisor.REQUIRED QUALIFICATIONSSkills/Abilities and KnowledgeAbility to read, write, speak and understand English
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel
Ability to work independently and collaboratively
Ability to analyze and interpret data
Ability to maintain confidentiality
Ability to make decisions and solve problems while working under pressure
Ability to manage multiple projects at one time
Ability to show judgment and initiative and to accomplish job duties
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)
Strong knowledge of and experience with legacy video platforms, including IPG, CPE, VOD and EBIF
Knowledge of industry hardware and software standards
Strong knowledge of broadband services, technology, and marketing
Knowledge of cable and telecommunications products, services, and competitive landscapeEducation
BS/BA in business, engineering, or computer science. MBA is preferred.Related Work Experience Number Of Years
Experience in product management and product development 5
High level of experience working in the cable industry
managing commercially launched productsPREFERRED QUALIFICATIONSSkills/Abilities and Knowledge
Ability to respond quickly to changing market needs
Ability to prioritize and organize effectivelyRelated Work Experience
Experience working with residential and commercial Video services
Experience in developing and managing interactive program guidesWORKING CONDITIONS
Office environment, some travelEOE Race/Sex/Vet/Disability
Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
Charter is committed to diversity, and values the ways in which we are different.
Spectrum is the nation’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products.