Microsoft Dynamics Customer Relationship Management (CRM) Lead
Baton Rouge , Louisiana
April 10, 2017
The IBM Client Innovation Center in Baton Rouge has an immediate opportunity for an experienced forward thinking Microsoft Dynamics Customer Relationship Management (CRM) Lead with a passion for growth and innovation.  Join our team and utilize leading-edge technology to configure, develop, deliver and support applications for our clients in areas such as Mobile, Big Data, Cloud Computing or Smarter Commerce. Our clients are some of the world's leading companies and you will be part of challenging projects to build and support technical solutions for their needs. 
The successful Microsoft Dynamics Customer Relationship Management (CRM) Lead will:
  • Analyze and interpret business processes and requirements
  • Configure and develop in test and production environments
  • Act as primary point of contact for Dynamics CRM related issues and inquires
  • Advise client on fit-gap solutions
  • Identify opportunities for improvement and understanding the functional capabilities and limitations of Dynamics
  • Perform detailed business requirements analysis and design
  • Drive functional improvements and identify areas for process development within the Enterprise Resource Planning (ERP) system
In addition, the candidate must have experience in a customer facing role, helping customers design and create their solutions. Must be a self-starter, able to complete assignments with minimal supervision. Also must be able to mentor and lead more junior members of the team.
IBM Global Business Services helps top-tier clients solve their most complex business and technical issues. As a Microsoft Dynamics Customer Relationship Management (CRM) Lead, the candidate will deliver innovative business consulting, business process design, systems integration, and application design and management to leading commercial and public sector organizations in 17 industries worldwide. With access to resources that only a global leader can provide, as a consultant you will learn valuable skills, gain access to a vast and diverse network of talented professionals, and enjoy unparalleled career, training, and educational opportunities.
The IBM Client Innovation Center is an in-bound delivery model where we support our clients from our Baton Rouge, Louisiana center. However, some travel is expected and all candidates must be willing and able to travel to meet our client needs across the US. Travel is typically related to knowledge transfer and training at the client site (Monday thru Friday). You are expected to travel an average of 50% of the time. No remote opportunities exist.  Join a leader. Consult with us. Help build a smarter planet along the way. 


A little about us:
IBM is the world’s largest information technology company with more than 360,000 employees serving clients in 170 countries.

Know someone who would be interested in this job? Share it with your network.