Microsoft Support Associate
Location:
Davenport , Iowa
Posted:
November 20, 2017
Reference:
req2537_Davenport

The Technology Solutions Associate’s primary role is generating quotes for hardware and software product sales opportunities for RSM’s Technology clients ($100M or less). The opportunities will come from internal consultants, sales staff and directly from the client. Product knowledge and overall understanding of IT is required. This role will ensure quoted products will meet client requirements and work properly in the client's environment. They will ensure timely completion of duties and quality of quotes. Work with team to ensure knowledge transfer and cross-training. Work with vendors to develop relationships and learn about all potential pricing options and special promotions to ensure the best pricing.

Quoting duties may include but are not limited to:

  • Develop a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems
  • Design updated and efficient computer systems and networks to optimize the role of technology on business sustainability
  • Translate requirements created by functional consultant into the architecture for that solution and describing it through architecture and design artifacts
  • Create client facing product quotes for opportunities identified
  • Research product pricing
  • Research technical compatibility issues
  • Research product availability and substitution alternatives
  • Review feedback from clients and consultants in order to access possible improvements to existing products and also the need for new products
  • Provide input, creative solutions and ideas to the management team and IT consultants on product offerings
  • Provide Purchasing with information on new orders and any changes to existing orders

Relationship Management duties may include but are not limited to:

  • Work with vendors to develop relationships and learn pricing programs
  • Develop strong product knowledge as well as obtain product certifications when required

Basic Qualifications

  • Bachelor degree or equivalent experience in Technology preferred
  • 1-5 years of technology experience
  • Advanced understanding of computers and computer systems
  • Ability to work within a team atmosphere
  • Proficient in Microsoft Office
  • Excellent verbal and written communication skills
  • Experience working within Microsoft Dynamics

Preferred Qualifications

  • Experience working within Microsoft Dynamics AX


A little about us:
The leading provider of audit, tax & consulting services focused on the middle market.

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