With more than 3,000 customers worldwide, our client is the only company that delivers enterprise-class solutions for both MySQL® and MongoDB® across traditional and cloud-based platforms. This client provides Software, Support, Consulting, and Managed Services to large, well-known global brands such as Cisco Systems, Time Warner Cable, Alcatel-Lucent, Rent the Runway and the BBC, as well as smaller enterprises looking to maximize application performance while streamlining database efficiencies. Well established as thought leaders, these experts author content for the company Database Performance Blog and the company Live Open Source Database Conferences draw attendees and expert technical speakers from around the world.
Discover what it means to work with the smartest people in the industry, solving the most challenging problems our customers can throw at you. We offer flexible hours, competitive salaries and a great experience of working on a multinational team of experts.
The client's Services group is responsible for the operational and technical delivery of the services included in the products/services line. The Services group is focused on a high quality, efficient delivery of services that result in high levels of customer satisfaction and retention and low operational costs.
The client's Support Services team is responsible for the performance and availability of our customers' most critical systems. As a Database Support Engineer, you will serve as part of our team's front line, providing our customers with friendly, helpful and responsive service via chat, e-mail and phone. You will troubleshoot and resolve customer issues of any complexity. You will serve as a subject matter expert in at least two key service areas, as an escalation point for complex issues, and a mentor for fellow team members.
You will work remotely; there is no central office, and most people work from their homes. Some travel will be required for internal meetings. Access to a reliable high-speed internet connection is required. This position can work remotely from anywhere in the world, but you will need to be able to travel to company events, conferences, etc.
If you feel that you meet these qualifications and are interested in additional details or being considered, please email your resume to: email@example.com