National Access Engineer - Multiple Locations
Location:
Knoxville , Tennessee
Posted:
November 18, 2017
Reference:
ENG000968

Please Note: This position can be based out of Knoxville - TN, Cedar Rapids - IA, Bedford - NH, Madison - WI, Tulsa - OK or Schaumburg - IL


The National Access Engineer plan, engineers, integrates, and troubleshoots infrastructure technologies with the customer-servicing network including: Diameter, EPC LTE and IMS VOLTE call flows. This position has a broad understanding of IP delivery of postpaid and prepaid services, focusing on the signaling/control plane to setup data and IP VOLTE call sessions. This role supports the implementation of IP data and IP voice services over LTE. This role is responsible for ensuring operational readiness contributing to the Low Level Design based on architectural and high level design of the network platforms. This position requires an understanding of call flows from an end to end solution point of view.  This position interacts with equipment vendor as well as support for initial provisioning and configuration data requirement. This role has responsibility for providing input to Project Managers on technical deliverables, interfacing with leadership on the implementation, and the operational readiness of new technologies. The role requires the ability to understand reusable practices, adherence to processes/policies, as well as to automate operational readiness where possible.



Support the overarching engineering vision, comprehending High level design documents.  

Implement new technologies, and procedures for network engineering.

Utilize tools to perform, troubleshoot, and decode packet captures of data sessions and IP-based call flows.

Demonstrate thorough understanding of network protocols such as diameter, RTP, and SIP as well as LTE/VoLTE interfaces.

Provide input for CIQs and RFPs and technical discussions for the deployment of new applications or technologies.

Participates in infrastructure deployment reviews by performing technical analysis.

Supports implementations of network and system requirements monitoring performance and capacity monitoring to reduce costs.  

Support configuration management to network elements assessing system infrastructure impacts. 

Support Network Element alarm definitions as part of the operational readiness of the network.

Perform network changes and testing of those changes into our production networks

Perform Lab testing and verification of new technology.

Interact with partner organizations and departments to help deploy solutions.

Update network documentation and provide handoffs  ensure knowledge transfers to operations

Develop and/or peer review “Method of Procedure” documents for new engineering changes.   

Provide an escalation point to operations for production infrastructure related issues, supporting problem identification and resolution 

Interfaces with the vendors’ technical staff on critical/escalated network and system and performance/capacity related impairments

Foster USCC cultures by practicing its values and behaviors through the organization. 

Collaborates across organizational boundaries. 

Effectively demonstrate ability to work in a team environment to resolve issues

Participates in, and encourages a knowledge-sharing environment.


THE PRECEDING JOB DESCRIPTION INDICATES THE GENERAL NATURE AND ESSENTIAL DUTIES AND RESPONSIBILITIES OF WORK PERFORMED.  IT DOES NOT CONTAIN A COMPREHENSIVE INVENTORY OF ALL DUTIES, RESPONSIBILITIES, AND QUALIFICATIONS REQUIRED TO DO THIS JOB.




Minimum of  5 years of relevant work experience in IP and telecommunications data related field
Bachelor’s degree in Computer Science, Engineering or Information Technology is preferred
Strong understanding of the wireless business and industry.
Proficient knowledge of EPC LTE, IMS/VOLTE call flows 
Experience automating tasks for operational purposes
Strong problem solving / analytical skills and knowledge of analytical tools
Strong written and verbal communication skills...
Understanding  network metrics that accurately reflect the current state of a given process or operation
Experience supporting mission-critical infrastructure in a fast-paced environment
Travel required

The National Access Engineer is expected to demonstrate a solid technical understanding demonstrating skills listed below:

Services: VoLTE/IMS/RCS, EPC LTE, EPC DNS, 1XRTT/EVDO, Capacity Management, IMS Call Session Control Function, Post Paid and Prepaid charging platforms.  Voice Switching platforms, OTA, WPS, VVM, CALEA, VoiceMail
Service Infrastructure: Mobility Management Entity (MME), eNBs, Home Subscriber Service (HSS), Diameter Routers, Packet Gateway (PGW), Signaling Gateway (SGW), Prepaid Platforms, IMS/RCS with focus on Telephone Application Server (TAS), Media Gateways and Controllers, PCRF, ALU and E///  switching platforms
Software tool: Deep Packet Inspection (DPI), Wire Shark (Net Scout), SQL, Perl, K Shell, C Shell, Tcpdump, PCAPS
Hardware: UNIX Servers, Linux, VMWare,
Network Protocols: Diameter, TCP/IP, and SIP (H.323), H.248 (MEGCO), IS-41 (WIN Triggers), SNMP, SMTP, LDAP, UDP, DHCP, DNS/Bind, QoS, Jitter, 3GPP interfaces and LTE TS specifications.
Business Applications: Remedy Trouble Ticketing, Configuration Management (CMDB)
Planning & Design: Microsoft Project, Visio, Remedy
Office Automation: Word, Excel, Outlook, PowerPoint


A little about us:
Collectively, we are proud and passionate about providing the world's best customer experience. This vision aligns with our mission—that we are earnest about achieving superior results.

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