Nerve Ops Support Engineer - Cloud / PaaS
Bozeman , Montana
August 20, 2016
PaaS Nerve Ops Support Engineer

Bozeman (MT)

As an Oracle Cloud PaaS Nerve Ops Support team, your role is to Provide Support to Oracle Cloud Customers to ensure their service availability and enable good response time for their requests. It includes resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up with Product / Service development teams to ensure resolution and also proactively monitoring for possible issues. You will also maintain, administer, monitor and report the state of large-scale Oracle Cloud Infrastructure be responsible for its high availability and best possible performance. Working as part of a Nerve Center shift, you will be part of the global follow-the-sun 24/7/365 Oracle PaaS Cloud Operations team with the mission to maintain and enhance the global cloud environment.

Duties and Responsibilities

    Perform shift Nerve Center coverage managing PaaS Cloud Platform
    Fulfill incident requests from internal and external customers surrounding the management of PaaS Platform within applicable Service Level Objectives
    Follow standard operating procedures and policies in administering the PaaS Cloud Services.
    Execute approved changes during change windows
    Remotely deploy, configure, troubleshoot and optimize hardware
    Contribute to the Oracle DevOps toolchain through python/php and bash scripts
    Monitor and test system performance and provide performance statistics and reports
    Recommend and execute modifications to Linux systems in order to improve efficiency, reliability, and performance
    Participate in project delivery aimed at increasing capabilities around monitoring, notification, configuration and deployment of servers and applications within PaaS Cloud platform
    Coordinate with network engineering, business application, and database administration function to ensure availability, reliability, and scalability of Linux systems to meet business demands

Knowledge, Skills, Abilities, and Background

    BS computer science or Equivalent Qualification and/or 3 years equivalent work experience
    At least 2 years exp in Middleware/System admin within any of the following technologies - Oracle WebLogic , IBM Websphere, JBoss, Apache tomcat or any Java EE compatible application servers
    At least 2 years production exp in supporting within any Unix-like operating systems(Linux/Unix/Solaris) and middleware
    Working knowledge of web applications, http requests/responses, headers, response codes, Basic web development experience a plus.
    Basic System Administration, Shell scripting with Perl/any Shell , Functional knowledge of SQLPlus.
    Ability to communicate well at all levels, Strong organizational skills, Self-motivating, ability to work in a team environment, Ability to learn new skills quickly with little supervision
    Additional Skills (preferable) includes Networks, Understanding of IP networks, ability to analyze and monitor network traffic, DNS
    Prior experience in Technical Support is a plus, ITIL (training or certification) or IT Service Management is a plus.
    Familiarity with TCP/IP protocols, firewall management, and database administration.
    Good technical knowledge of current network hardware and standards
    Hands-on hardware and software troubleshooting experience

Preferred Knowledge, Skills, Abilities, and Background

    Certification(s) in a Linux Administration in any distribution
    Certification(s) in a Oracle Database Administration
    Certification(s) in a WebLogic Administration
    Prior experience in mission-critical support role
    Prior hands-on experience with Java/Python Development
    Experience with Hadoop, Puppet or Graphite frameworks
    Experience with Jenkins/Hudson or other continuous integration environments
    Experience with GIT
    Experience with Oracle Linux/Solaris
    Experience with virtualization frameworks such as VirtualBox, OVS/OVMM

Work Conditions

    On-call availability for seven days per month
    Shift schedule may include office work outside of standard business hours
    Sitting for extended periods of time

Work with Oracle*s world class technology to develop, implement, and support Oracle*s global infrastructure.

As a member of the IT organization, assist with the design, development, modifications, debugging, and evaluation of programs for use in internal systems within a specific function area.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. BS or equivalent experience in programming on enterprise or department servers or systems.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

A little about us:
Oracle is shifting the complexity from IT, moving it out of the enterprise by engineering hardware and software to work together—in the cloud.

Know someone who would be interested in this job? Share it with your network.